# ServiceNow Engineer - Strategic Portfolio Management (SPM)

**Company**: GDIT
**Location**: Tampa, FL
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: $136,000 - $184,000
**Category**: Engineering
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-FL-MacDill-AFB/ServiceNow-Engineer---Strategic-Portfolio-Management--SPM-_RQ230422-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_34bed987-1cf

## Description

We are seeking a ServiceNow Engineer - Strategic Portfolio Management (SPM) to support the USCENTCOM Information Technology Services (CITS) Program in Tampa, FL. As a ServiceNow Engineer - SPM, you will be responsible for the configuration, implementation, enhancement, and sustainment of the Strategic Portfolio Management (SPM) module within a complex enterprise ServiceNow environment.

Responsibilities:

- Configure, implement, enhance, and sustain the ServiceNow Strategic Portfolio Management (SPM) module, including Demand, Project, Resource, and Financial/Budget Management capabilities

- Serve as the primary hands-on technical resource for SPM, working closely with Business Analysts and program stakeholders to translate portfolio and project management requirements into platform capabilities

- Evaluate existing SPM customizations against out-of-box ServiceNow functionality, favoring native configuration to reduce technical debt and upgrade risk

- Develop and support workflows, business rules, client scripts, UI policies, forms, and reporting within the SPM application suite

- Build and maintain integrations between SPM and other ServiceNow modules (ITSM, CMDB/ITOM) using REST and SOAP

- Coordinate with the ServiceNow engineering team on platform-wide standards, ensuring SPM work aligns with broader engineering and customization discipline

- Develop and maintain dashboards, KPIs, and reports to support portfolio visibility, resource allocation, and program decision-making

- Support patching, upgrades, and version migrations of ServiceNow infrastructure, including pre-upgrade testing and post-upgrade validation of SPM and related capabilities

- Assist with troubleshooting of underlying platform infrastructure issues - performance, connectivity, and instance health - in coordination with the broader ServiceNow engineering and infrastructure teams

- Troubleshoot application-level SPM issues, maintain security controls, and produce technical documentation for the module

Requirements:

- Bachelor's degree with focus in Computer Science, Information Technology, or a related field (equivalent experience considered)

- 5-8 years of hands-on ServiceNow engineering, configuration, and implementation experience

- 2+ years of direct, hands-on experience with the ServiceNow Strategic Portfolio Management (SPM) or Project Portfolio Management (PPM) module

- Experience supporting SPM in a complex enterprise environment, including demand intake, project/resource management, and portfolio reporting

- Hands-on experience with ServiceNow SPM/PPM: Demand Management, Project Management, Resource Management, Investment Funding, Strategic Planning Workspace (SPW), and Goal Framework

- Working proficiency in JavaScript, Glide API, and core ServiceNow development tools

- Experience configuring business rules, client scripts, UI policies, UI actions, workflows, forms, and tables

- Experience building and supporting integrations using REST and SOAP

- Ability to develop and maintain dashboards, KPIs, and reports to support portfolio and resource visibility

- Working knowledge of core ITSM capabilities (Incident, Problem, Change, Request) sufficient to coordinate SPM work with the broader platform

- Sound judgment in evaluating when SPM customization is warranted versus when native/out-of-box configuration should be used

- Working knowledge of ServiceNow server infrastructure, including experience supporting or assisting with patching, upgrades, and version migrations

- Ability to troubleshoot platform infrastructure issues (performance, connectivity, instance health) and coordinate resolution with infrastructure/engineering teams

Benefits:

- Comprehensive benefits and wellness packages

- 401K with company match

- Competitive pay and paid time off

- Award-winning culture of innovation and a military-friendly workplace

## Skills

### Required
- ServiceNow SPM
- ServiceNow ITSM
- JavaScript
- Glide API
- REST
- SOAP

### Nice to have
- Agile/SAFe delivery methodologies
- ServiceNow Agile Development
- ServiceNow certifications
- DoW security requirements

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-FL-MacDill-AFB/ServiceNow-Engineer---Strategic-Portfolio-Management--SPM-_RQ230422-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)