# Partner Engagement Manager

**Company**: Welocalize
**Location**: Cluj
**Experience**: senior
**Job type**: full-time
**Category**: Language Services

**Apply**: https://welocalize.wd1.myworkdayjobs.com/en-US/welocalize/job/Cluj-Romania/Partner-Engagement-Manager_R0007969?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3442b742-b6b

## Description

The Partner Engagement Management Team is responsible for measuring, monitoring, and optimizing performance of suppliers within a particular set of languages.

The Partner Engagement Manager will make data-driven decisions regarding the most suitable suppliers for a specific account and/or content specialty.

**Main Duties:**

- Through engagement with Program Squad, make data-driven decisions regarding the most suitable suppliers for a specific account and/or content specialty.

- Lead communication and onboarding of suppliers to new client programs, ensuring availability and suitability for such work.

- Maintain supplier skilling as it pertains to clients / Pantheon (proprietary) programs.

- Monitor utilization to ensure supplier usage is in alignment with strategies as defined by Program Operations, Partner Success, and Language Operations.

- Communicate with and support Talent Procurement in the creation of new recruitment campaigns to identify and onboard new suppliers to Welocalize.

- Ensure regular quality measuring of suppliers in alignment with Welocalize LQA strategy.

- Monitor and flag suppliers performing beneath defined Welocalize thresholds.

- Initiate Quality Improvement Plan (QIP), RCAs or CAPAs, as needed.

- Liaise with Program Squad to understand customer capacity requirements and take appropriate actions to ensure such requirements are consistently met.

- Responsible for overall performance (internal & external resources) of the languages, capacity planning, resource utilization, OTD, and quality.

**Requirements:**

- Proven experience in a fast-paced, client-centric environment, ideally in the translation or localization industry.

- Knowledge of the language services industry and a keen interest in its technology, process, competitive landscape, and emerging trends.

- Adept at data literacy; ability to understand and utilize data to make decisions.

- Flexible attitude with the ability to manage multiple priorities in a fast-paced, time-sensitive, and deadline-driven work environment.

- Problem-solving mindset that can proactively assess and mitigate risk.

- Can work within a team, contributing to the team's success, or work independently as needed.

- Ability to prioritize ongoing projects based on business needs and urgencies that can arise.

- Excellent communication skills (written and verbal, fluent in English).

- Minimum of a BA/BS degree or equivalent experience.

**Key Competencies:**

- Is a strong Listener and effective Collaborator.

- Understands the importance of Objective & Key Results (OKRs) and is Results Orientated.

- Actively drives Performance and Delivers results.

- Proactively develops clear solutions to complex problems.

## Skills

### Required
- data literacy
- problem-solving
- communication skills
- project prioritization

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Source: [Apply at welocalize.wd1.myworkdayjobs.com](https://welocalize.wd1.myworkdayjobs.com/en-US/welocalize/job/Cluj-Romania/Partner-Engagement-Manager_R0007969?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)