# Asistente de Gerente de Counter

**Company**: Charlotte Tilbury
**Location**: Monterrey, Nuevo Leon
**Experience**: mid
**Job type**: full-time
**Category**: Retail

**Apply**: https://jobs.workable.com/view/mc9TmAEXfPCzrrY4vQSsdW/asistente-de-gerente-de-counter-in-monterrey-at-charlotte-tilbury?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_34247869-4ae

## Description

We are seeking a Counter Manager Assistant to join our team at Charlotte Tilbury in Monterrey, Mexico.

As a Counter Manager Assistant, you will be a true ambassador of the brand, reflecting the values of Charlotte Tilbury. You will support the Commercial Manager in overseeing daily operations at the counter.

Key Responsibilities:

- Drive financial results in-store to meet and exceed targets and key performance indicators.

- Support the Commercial Manager in determining individual and team sales objectives and communicate them to Retail Artists.

- Analyze commercial information and suggest proactive improvement opportunities.

- Achieve and exceed personal and team sales targets, including Key Performance Indicators (KPIs) such as Average Sales per Unit (ASPU) and Articles per Transaction (APT).

- Demonstrate entrepreneurial spirit and expertise among retail artist brands.

- Lead by example to promote exceptional customer service and create an unforgettable customer experience.

- Train and provide feedback to the team to ensure Charlotte Tilbury standards are met in both service and art areas.

- Implement individual and team development plans, conducting regular reviews that foster feedback and coaching.

- Create a positive and cooperative team culture in-store through team meetings and a collaborative management style.

Commercial Responsibilities:

- Set an example by obtaining unlimited results from customers and showing your team how to do so daily.

- Drive and develop business KPIs to achieve market-leading results.

- Ensure the best customer experience, incorporating the magic service methodology.

- Generate brand awareness by creating lasting emotional connections with customers.

- Plan for the calendar year, considering new product launches and previous year's activity and market impacts.

- Design and present a compelling event strategy for the counter.

- Report weekly and monthly productivity to the Area Manager.

Requirements:

- Minimum 2 years of experience in counter administration or boutiques.

- Genuine passion for the beauty industry.

- Business acumen.

- Experience in personnel management.

- Excellent organisational communication.

- Experience in strategic planning.

- Proficient in Microsoft Office: Excel, PowerPoint, Word.

- Experience with CRM programs.

## Skills

### Required
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- CRM programs
- Personnel management
- Strategic planning

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/mc9TmAEXfPCzrrY4vQSsdW/asistente-de-gerente-de-counter-in-monterrey-at-charlotte-tilbury?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)