# Senior Associate, Business Analysis

**Company**: Capital One
**Location**: Bangalore, Karnātaka
**Experience**: senior
**Job type**: full-time
**Category**: Data Science
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Bangalore-In/Senior-Associate--Business-Analysis_R1000099-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3422f9cf-db3

## Description

As a Senior Associate at Capital One, you will apply your analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact how the company manages customer friction and resolution.

**Team Description** Welcome to Customer Navigator. We are the central nervous system for enterprise-wide customer resolution, serving as the one-stop engine to resolve complaints across all Capital One Lines of Business (LOBs).

**Role Description** General responsibilities include:

- Bridge Business and Data: Partner with cross-functional teams to translate complex data requirements into actionable product features for the Customer Navigator platform.

- Analytical Problem Solving: Support the business strategy by analyzing data to identify opportunities to leverage AI/GenAI for predicting, understanding, and resolving complaints before they escalate.

- Stakeholder Collaboration: Act as a liaison between business users and the product team; gather feedback, understand processes, uncover opportunities to improve decision-making, and drive continuous improvement in workflows.

- Data Translation: Interpret and translate complex analytical outputs into clear, actionable insights and recommendations that inform complaint resolution strategies.

- Communication: Communicate technical concepts and research results effectively to diverse audiences, including senior leadership and non-specialist colleagues, through structured presentations and storytelling.

- Execution Focus: Display an intense focus on achieving both short- and long-term goals, helping drive business intent and product adoption in an uncertain and fluid environment.

**The ideal candidate is:**

- Inquisitive: You thrive on solving big, undefined problems.

- Technical: You're comfortable navigating complex analytical solutions and have hands-on experience conducting business analyses using modern data tools.

- Innovative: You continually are on the lookout for novel approaches, solutions, and emerging technologies to solve business problems and improve the customer experience.

**Basic Qualifications:**

- Bachelor's Degree in a quantitative field (Statistics, Math, Engineering, Economics, Econometrics, Finance or Operations Research).

- At least 2 years of professional work experience in analytics, business analysis or data-driven product management.

**Preferred Qualifications:**

- 3+ years of experience with Python, R, SQL and relational databases.

- Experience in the financial services industry, specifically dealing with cross-LOB operations, customer experience or complaint resolution.

- Strong analytical skills with high attention to detail and accuracy, and proficiency in key econometric and statistical techniques.

## Skills

### Required
- Python
- R
- SQL
- relational databases
- analytics
- business analysis
- data-driven product management

### Nice to have
- financial services
- cross-LOB operations
- customer experience
- complaint resolution
- econometric techniques
- statistical techniques

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Bangalore-In/Senior-Associate--Business-Analysis_R1000099-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)