# Technical Support Engineer II

**Company**: CoreWeave
**Location**: Japan
**Experience**: mid
**Job type**: full-time
**Salary**: ¥6,000,000 to ¥9,500,000
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/coreweave/jobs/4703221006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_33fbe716-230

## Description

CoreWeave is The Essential Cloud for AI. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence.

As a Technical Support Engineer II, you will work on a diverse set of problems in a fast-moving environment, collaborate cross-functionally with our team to support our users, and help shape our product. Your main goal will be to quickly get answers to all user messages.

Responsibilities:

- Quickly respond to all inbound support requests, including email, live chat, and community forums

- Triage bugs and requests based on customer type and severity of issue

- Track inbound and outbound responses to ensure contact SLAs are being met

- Maintain a fast response time for entire user base

- Collaborate with the engineering and product team when troubleshooting issues and providing feedback on features

- Recognize trends in user messages to help identify areas of improvement in internal or external documentation

- Learn Weights & Biases' product features and build up knowledge base to resolve issues on your own

- Participate in a 24/7 on-call rotation to provide support during weekends

Requirements:

- 2+ Programming experience, from either an engineering role, a computer science degree, or personal projects

- Python proficiency

- Experience using any of the following: Keras, Tensorboard, Tensorflow, Pytorch, Pytorch Lightning, Jupyter notebooks, colabs, matplotlib and other ML frameworks and tools

- A passion for connecting with real users and enabling them to be power users of the product

- Good organization of assigned requests to oversee timely follow-up for every message

- Work autonomously in a self-directed environment

- Proactively find ways to improve processes and collaborate internally

- Answer messages with a kind, thoughtful tone that makes users feel appreciated and connected to our team

Preferred:

- Previous experience in machine learning

- Customer service experience in a technical SaaS environment

- Experience in frontend frameworks

- Experience with Docker, AWS, GCP, Azure

- Experience with Kubernetes or other cloud infrastructures

Benefits:

- Medical, dental, and vision insurance

- 100% paid for by CoreWeave

- Company-paid Life Insurance

- Voluntary supplemental life insurance

- Short and long-term disability insurance

- Flexible Spending Account

- Health Savings Account

- Tuition Reimbursement

- Ability to Participate in Employee Stock Purchase Program (ESPP)

- Mental Wellness Benefits through Spring Health

- Family-Forming support provided by Carrot

- Paid Parental Leave

- Flexible, full-service childcare support with Kinside

- 401(k) with a generous employer match

- Flexible PTO

- Catered lunch each day in our office and data center locations

- A casual work environment

- A work culture focused on innovative disruption

## Skills

### Required
- Python
- Keras
- Tensorboard
- Tensorflow
- Pytorch
- Pytorch Lightning
- Jupyter notebooks
- colabs
- matplotlib

### Nice to have
- machine learning
- customer service
- frontend frameworks
- Docker
- AWS
- GCP
- Azure
- Kubernetes

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/coreweave/jobs/4703221006?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)