# Head of Trustee Transformation & Control Modernization **Company**: Manulife Provident Funds Trust Company Limited **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: Finance **Industry**: Finance **Apply**: https://manulife.wd3.myworkdayjobs.com/en-US/MFCJH_Jobs/job/Hong-Kong/Assistant-Vice-President--Head-of-Trustee-Transformation---Control-Modernization_JR26090102?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_33e08364-23b ## Description We are seeking an experienced and forward-thinking leader to establish and lead a Trustee Transformation & Control Modernization function within our retirement business. The successful candidate will combine deep expertise in financial services operations, risk and controls, and large-scale business change delivery. They will play a critical leadership role in supporting business growth, regulatory readiness, operational resilience, and Member-focused outcomes. **Responsibilities** ### Transformation Leadership - Establish and lead a newly formed Trustee Transformation & Control Modernization team - Develop and execute a multi-year transformation roadmap aligned with strategic business objectives and fiduciary responsibilities - Lead complex business transformation initiatives involving operating model redesign, outsourcing/insourcing, data migrations, service delivery enhancements, process re-engineering, technology enablement, and organizational change - Provide senior leadership oversight for major business integration, migration, outsourcing, insourcing, and operational efficiency initiatives - Act as a trusted advisor to senior management on transformation priorities, execution risks, and change management strategies ### Control Modernization & Operational Oversight - Assess and enhance end-to-end operational control frameworks across retirement and pension administration activities - Drive continuous improvement of key operational processes through automation, standardization, control optimization, and clearer management accountability - Establish monitoring frameworks, governance mechanisms, and management information to support effective oversight of critical operational activities - Partner with operational, technology and Artificial Intelligence (AI) teams to identify control gaps, remediation opportunities, and emerging risks - Promote a culture of accountability, risk awareness, operational discipline, and member-focused outcomes ### Governance and Risk Management - Work in partnership with the Trustee Services, Compliance, Risk, Operations, Technology, Sales and Finance teams to strengthen governance practices supporting fiduciary and Trustee responsibilities - Support the design and implementation of governance frameworks, policies, standards, and oversight processes - Address audit findings, regulatory observations, control remediation programs, and process improvement plans - Design and implement key risk-focused KPIs to inform senior leaders about emerging risks and trends ### Stakeholder Management - Build strong partnerships across operations, technology, risk, compliance, finance, investment, product, legal, and distribution teams - Influence stakeholders across multiple business units to achieve strategic outcomes and drive accountability - Coordinate large, cross-functional working groups involved in transformation, modernization, control enhancement, and operational readiness initiatives - Support interactions with internal and external stakeholders, including regulators, auditors, service providers, consultants, and strategic partners ### People Leadership - Recruit, develop, and lead a high-performing team of transformation, technology, governance, and operational specialists - Foster an innovative, collaborative, accountable, and results-oriented culture - Develop talent pipelines and institutional knowledge in trustee operations, fiduciary governance, controls, and transformation delivery - Coach team members and future leaders while promoting continuous learning and professional growth **What Motivates You?** - You thrive in roles where you can build new capabilities and solve complex business problems - You are comfortable working with ambiguity, influencing diverse stakeholders, navigating competing priorities, and creating practical execution plans - You enjoy bringing teams together across business, operations, technology, risk, and compliance - You care about strong governance, customer and Member outcomes, and sustainable business growth - You bring a balance of strategic judgment, operational detail, and pragmatic delivery discipline **What We Are Looking For** - University degree in Finance, Accounting, Law, Information Systems, or a related discipline - Accounting or audit backgrounds would be an advantage, as would be professional qualifications such as CPA, CFA, FRM, PMP, Lean Six Sigma, or equivalent - 10+ years of experience in financial services, retirement services, asset management, banking, insurance, fiduciary services, fund administration, asset servicing, or a related industry - Significant experience leading large-scale transformation, operational improvement, control enhancement, or business change initiatives - Proven experience managing complex, cross-functional programs involving multiple senior stakeholders and competing priorities **What Can We Offer You?** - A growth trajectory that extends upward and across a leading global financial services company - Flexible work policies and strong work-life balance - Professional development and leadership opportunities in a purpose-driven business - An inclusive, values-led culture that supports accountability, collaboration, and continuous improvement - The opportunity to make a visible impact on governance, resilience, member outcomes, and the future operating model of a growing retirement business ## Skills ### Required - financial services operations - risk and controls - large-scale business change delivery - governance - operational risk management - internal controls - regulatory expectations - service provider oversight - Artificial Intelligence (AI) - transformation delivery - leadership ### Nice to have - CPA - CFA - FRM - PMP - Lean Six Sigma --- Source: [Apply at manulife.wd3.myworkdayjobs.com](https://manulife.wd3.myworkdayjobs.com/en-US/MFCJH_Jobs/job/Hong-Kong/Assistant-Vice-President--Head-of-Trustee-Transformation---Control-Modernization_JR26090102?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)