# Customer Experience Specialist

**Company**: Twitch
**Location**: Irvine, CA
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Salary**: $70,800-$104,900
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twitch/jobs/8611234002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_338f39e1-b33

## Description

The role of CX Specialist at Twitch is multifaceted and crucial to the organization's customer experience strategy.

As a CX Specialist, you will review and resolve support requests using a variety of software tools to navigate user accounts, research and review policies, and communicate solutions to our community in a fun environment.

You will:

- Maintain a positive, customer-focused attitude

- Effectively resolve customer inquiries

- Meet service level agreements set by Twitch Community Experience leadership

- Track issues escalated for resolution to ensure customers receive an appropriate response

- Immerse yourself into the culture of Twitch, the video game industry, and our expanding repertoire of content

- Identify customer needs and communicate them with the relevant teams

- Work with product teams to monitor performance of products and corresponding support metrics

- Leverage AI tooling and programs such as Data analysis tools to build efficiencies and streamline workflows

- Uphold company values and aim to always improve the platform and community experience

- Be an important contributor to the Community Experience operations and will report to CX leadership

You have:

- 1-2 years of relevant experience in customer support, technical support, or content moderation for a web-based application

- Excellent written and verbal communication skills

- Critical thinking skills to determine customer needs and provide solutions

- Proficiency with Salesforce or comparable CRM, JIRA, G Suite, GitHub, Slack, and broadcasting software

- Ability to evaluate information, draw conclusions, and multitask

- Organized, detail-oriented, and adaptable in fast-paced environments

- Familiarity with data analysis tools, or AI-assisted workflows used to identify trends, investigate risk, and improve operational efficiency

Perks:

- Medical, Dental, Vision & Disability Insurance

- 401(k)

- Maternity & Parental Leave

- Flexible PTO

- Amazon Employee Discount

## Skills

### Required
- customer support
- technical support
- content moderation
- Salesforce
- JIRA
- G Suite
- GitHub
- Slack
- data analysis tools

### Nice to have
- broadcaster
- Twitch community experience
- games industry experience
- live streaming platform experience

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twitch/jobs/8611234002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)