# Data Center Global Repairs Program Support

**Company**: Anthropic
**Location**: Remote-Friendly, United States
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $320,000-$405,000 USD
**Category**: Engineering
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q116758847

**Apply**: https://job-boards.greenhouse.io/anthropic/jobs/5439369008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_338b4d8e-428

## Description

As a Repairs Lead within the Data Center Infrastructure organisation at Anthropic, you will define and manage the end-to-end hardware repair program across Anthropic's growing fleet of data centres.

Responsibilities include:

- Defining the global repair strategy including repair SLAs, prioritisation rules, escalation paths, and reporting methods

- Owning repair turnaround time and repair backlog across the fleet

- Authoring and improving procedures for triage, break-fix, return-to-service validation

- Managing RMA and reverse logistics programs with OEMs, ODMs, and depot repair vendors

- Setting spares pool sizing and stocking levels by site and part

- Analysing failure patterns across sites to identify root causes and drive corrective actions

- Leading the operating cadence with vendor and site leads

- Communicating repair constraints, risks, and fleet availability impact to engineering and leadership

Requirements:

- 8+ years of experience in data centre operations as a manager, technical lead or related role

- Proven track record running break-fix programs at a large scale across multiple sites

- Experience managing vendors, OEMs, or contract workforces to measurable outcomes

- Hands-on technical depth in server, network, and rack-level hardware

- Bachelor's degree in relevant domain or equivalent practical experience

Nice to have:

- Experience with GPU/accelerator or high-density liquid-cooled infrastructure

- Experience managing RMA and warranty programs with hyperscale OEMs/ODMs

- Experience with spares planning, reverse logistics, or depot repair at data centre scale

- Familiarity with optics and high-speed interconnect failures

The annual compensation range for this role is $320,000-$405,000 USD.

## Skills

### Required
- data centre operations
- hardware repair
- break-fix programs
- vendor management
- technical leadership

### Nice to have
- GPU/accelerator infrastructure
- RMA and warranty programs
- spares planning
- reverse logistics
- optics and high-speed interconnect failures

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/anthropic/jobs/5439369008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)