# Sr. Manager, Customer Success & CX, APAC

**Company**: Dialpad
**Location**: Sydney, Australia
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/dialpad/jobs/8606668002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_336f8a4c-8af

## Description

As the Sr. Manager, Customer Success & CX, APAC, you will be a dynamic and experienced leader responsible for coordinating Customer Success, Support and Professional Services organizations across international markets.

You will bridge the gap between initial technical delivery and long-term value realization, and cross-functionally support a high-performing international team dedicated to ensuring large global customers successfully deploy, adopt, and expand their use of Dialpad.

Key responsibilities include:

- Building, coaching, and mentoring a high-performing international team of Customer Success Managers, Support resources, and Professional Services delivery professionals

- Leading regional operations as the escalation owner and on-ground decision-maker

- Developing and executing strategic initiatives for international markets that align with overall corporate goals

- Partnering closely with Sales, Support, Product, and Engineering to streamline the customer lifecycle and improve product offerings

- Driving operational excellence, unlocking international revenue growth, and serving as the ultimate executive voice for international clients

Requirements:

- 8+ years of experience in Customer Success, Professional Services, or Account Management within the SaaS or telecommunications industry

- 1-3 years of Customer Success management experience, with a proven track record of supporting multi-disciplinary or cross-functional teams

- Experience managing complex, Enterprise-level clients and delivering high-quality implementation and consulting services

- In-depth knowledge of CCaaS, UCaaS, and AI to guide customer adoption and growth

- Strong understanding of SaaS business models, subscription metrics, and professional services revenue management

- Exceptional interpersonal, presentation, and negotiation skills

Benefits:

- Competitive salary

- Comprehensive benefits

- Real opportunities for growth

- Cutting-edge AI tools

- Robust training program

## Skills

### Required
- Customer Success
- Professional Services
- Account Management
- CCaaS
- UCaaS
- AI
- SaaS business models
- subscription metrics
- professional services revenue management

### Nice to have
- Japanese language proficiency

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/dialpad/jobs/8606668002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)