# Senior Professional Services Engineer - West

**Company**: Temporal
**Location**: United States - Remote Opportunity
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $160,000 - $200,000
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/temporaltechnologies/jobs/5210771007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_336be8ed-15a

## Description

### Job Overview

As a Senior Professional Services Engineer at Temporal, you will play a crucial role in helping customers and partners move from design to production-ready execution quickly and safely. You will establish strong delivery patterns, operational standards, and enablement that scale across teams and environments.

### Responsibilities

- Deliver production-ready Temporal implementations by co-building initial workflows with customer and partner engineering teams.

- Implement and teach production-safe workflow patterns, including retries, timeouts, heartbeats, determinism, and versioning.

- Identify and remove early activation blockers before they become escalations.

- Help customers stand up and operate Temporal Server in production, including self-hosted environments.

- Define worker deployment, scaling, and operational guardrails, including upgrade strategy, failure handling, and capacity planning.

- Establish observability and reliability standards by defining metrics, alerts, and dashboards for workflows, workers, and Temporal Server.

- Create repeatable runbooks, templates, examples, and documentation that improve delivery quality across engagements.

- Lead hands-on workshops and training that enable customer and partner engineers to operate safely and independently.

- Own complex technical delivery issues end-to-end, partnering with Support and Platform Architects to reduce escalations to Engineering.

- Provide actionable product and engineering feedback based on real-world implementation patterns and failure modes.

### Requirements

- Experience delivering and operating production systems where reliability and incident response matter.

- Strong understanding of distributed systems, failure modes, scaling tradeoffs, and operational safety.

- Hands-on coding ability in at least one major language such as Go, Java, Python, or TypeScript.

- Experience deploying and operating production services in cloud and or self-hosted environments.

- Ability to design and communicate operational standards, including on-call readiness, runbooks, and capacity planning.

- Comfort working directly with customers in high-stakes delivery moments, with a calm and credible approach.

- Strong debugging skills and ability to navigate ambiguity and messy real-world constraints.

- Ability to teach and enable other engineers, not just deliver the work directly.

### Nice to Haves

- Experience with workflow orchestration systems, distributed task processing, or durable execution concepts.

- A track record of building observability programs, including dashboards, alerting strategies, and operational maturity models.

- Proven ability to create reusable reference architectures, templates, or internal enablement programs.

- Strong partnership skills to collaborate with product and engineering teams and translate field learnings into roadmap improvements.

- Background in working with partners or services delivery models at scale.

### Compensation

- Base Salary Range: $160,000 - $200,000 depending on qualifications and location.

- This is a base-salary, variable role with an 85/15 split.

- Additionally, this role is eligible to participate in Temporal's equity plan.

### Benefits

- Unlimited PTO, 12 Holidays + 2 Floating Holidays.

- 100% Premiums Coverage for Medical, Dental, and Vision.

- AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available).

- Empower 401K Plan.

- Additional Perks for Learning & Development, Lifestyle Spending, Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!

## Skills

### Required
- distributed systems
- operational safety
- Go
- Java
- Python
- TypeScript
- cloud environments
- self-hosted environments

### Nice to have
- workflow orchestration systems
- distributed task processing
- durable execution concepts
- observability programs
- dashboards
- alerting strategies
- operational maturity models
- reference architectures
- templates
- internal enablement programs

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/temporaltechnologies/jobs/5210771007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)