# Customer Support Specialist (English speaking)

**Company**: Wise
**Location**: Budapest
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: 690.000 HUF gross monthly
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Wise/744000158524719-customer-support-specialist-english-speaking-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_336598bb-c99

## Description

We’re looking for a Customer Support Specialist to join our team in Budapest. This role is a unique opportunity to apply your subject matter expertise to have a direct impact on Wise’s mission, ensuring a seamless experience for our customers globally.

Your mission: Act as a subject matter authority, navigating cross-functional complexities to deliver expert-level resolutions and world-class support across email, phone, and chat to ensure every interaction reflects our commitment to "money without borders."

Here’s how you’ll be contributing to the Customer Support team:

- Expert problem solving: Take full ownership of complex customer cases, using critical thinking to identify the best resolutions and delivering with high accuracy.

- Navigating complex interactions: Handle high-stakes customer conversations with professional and empathetic communication, especially during challenging moments.

- Cross-Team collaboration: Manage appropriate escalations to specialized teams, including KYC, Complaints, and Payment Operations, to ensure holistic case resolution.

- Peer support: Act as a point of contact for your colleagues, providing peer-to-peer support and sharing your knowledge to help the wider team grow.

- Process improvement: Identify and share feedback on processes and product health, contributing to the continuous improvement of the customer journey.

- Flexibility: Cover a variety of shifts to be there when our customers,and the business,need you most.

QUALIFICATIONS:

- Proven experience: At least one year of experience in customer support. Experience in fintech or a high-volume setting is preferred, but not essential.

- Multi-Channel experience: Proven track record of supporting customers through phone, chat, and email.

- Technical proficiency: Strong typing skills (minimum 45 Words Per Minute) and excellent grammar/spelling.

- Advanced communication: Excellent verbal and written English skills (C1 level).

- Ownership mindset: Self-starter who can work independently, navigate ambiguity, and make sound judgments with minimal supervision.

- Cool under pressure: Excel at taking charge in challenging situations and have the skills to calm and resolve difficult customer interactions.

- Location: Legally authorized to work in Hungary.

- Values: Team player who lets our values guide your decisions and you’re ready to work full-time (40h/week).

- Office First Policy: Expected to work from the office at least 3 days per week.

ADDITIONAL INFORMATION:

- Hiring Process: Application review (CV), Maki Assessment (Online Skills assessment), Interview with the team

- Salary range for this role: 690.000 HUF gross monthly

What’s in it for you:

- RSUs in a rapidly growing company

- Flexible working model

- Annual self-development budget

- Paid 6-week sabbatical leave after four years

- Paid time off: 28 days vacation + 3 “Me” days + 1 volunteer day, annually

## Skills

### Required
- customer support
- problem solving
- communication
- critical thinking
- typing
- English

### Nice to have
- fintech
- high-volume setting
- phone support
- chat support
- email support

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000158524719-customer-support-specialist-english-speaking-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)