# Operations Manager - Nottingham Sort Centre

**Company**: Relay
**Location**: Nottingham
**Work arrangement**: onsite
**Experience**: senior
**Job type**: Full time
**Category**: Operations
**Industry**: Logistics & Supply Chain

**Apply**: https://jobs.ashbyhq.com/relay/585c54ac-4cdb-4bae-8b53-529ad8e8e111?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_334447c7-e8e

## Description

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M) led by deep-tech investors Plural, and a recently closed Series B ($95M), Relay is scaling faster than 99% of venture-backed startups.

You will report to the Site Manager/Head of Site and will run shifts at one of our Hybrid Sort Centres (HSCs), leading 50–100+ operatives through high-volume, time-pressured sortation where minutes matter and small deviations cascade into missed deadlines.

**Responsibilities**

- Deliver shift plan end to end: people deployment, throughput, quality standards, and health & safety compliance

- Lead, develop, and performance-manage a frontline team of 50–100+ operatives

- Build the mechanisms that hold the operation together. Build controls, cadences, metrics, SOPs, change management and own their adoption, not only their design

- Plan ahead for future shifts; labour, training, and the risks you can see coming before they land

- Own the end-of-shift handover; what happened, what is at risk, what the next shift needs to know

- Stay decisive through volume peaks, outages, and labour gaps. Triage, solve the problem at hand quickly, contain the impact, restore flow

- Present and write clearly whether briefs, escalations, handovers or post-incident reviews. Decisions here get made based off what you wrote

- Implement changes into a live operation such as introducing robotics, launching new sortation tech or onboarding new clients.

**Requirements**

- Scaled something from zero: a site, a market, a process or a program.

- Managed a physical operation: quick commerce, grocery, e-commerce fulfillment, last mile, 3PL, food production, airport ground handling, rail.

- Communicate in both directions and have strong people management skills: you can brief 80 operatives at shift start and take a problem to senior leadership the same day.

- Built a mechanism that held: a control, a cadence, a metric, a document standard.

- Own numbers rather than report them: you can name a metric you created or redefined, explain why the previous one was wrong, and say what changed afterwards.

- Understand frontline work: one of these must be true: you have personally led frontline teams; you have worked embedded in and around a frontline population day to day, without the reporting line; or you have been accountable for outcomes delivered by frontline people you did not employ.

**Benefits** No specific benefits mentioned.

**Hiring Process**

- Initial screen (15 min)

- Hiring Manager conversation (90 min) - 45 min onsite interview immediately followed by a 45 min site tour where you shadow an existing shift manager

- Final interview (45 min). Decision and offer within 48 hours

## Skills

### Required
- operations management
- team leadership
- problem-solving
- communication

### Nice to have
- logistics
- supply chain
- e-commerce fulfillment

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/relay/585c54ac-4cdb-4bae-8b53-529ad8e8e111?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)