# Scaled Customer Success Manager

**Company**: Float
**Location**: Toronto, Ontario
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: CA$90K - CA$100K
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/Float/555ac5fe-ef01-4f60-826e-d0983544f256?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/scaled-customer-success-manager-33378534-854/

## Description

We are seeking a Scaled Customer Success Manager to own health, education, risk, and expansion for Float's Scaled, Unmanaged segment of over 7,000 customers.

The successful candidate will design and run digital-led, one-to-many programs, including webinars, support lifecycle email, in-app education, community, and targeted high-impact touchpoints.

Responsibilities:

- Own a book of 7,000+ Scaled customers, guiding them through the lifecycle with one-to-many strategies

- Track and move adoption, NRR, health score, payment volume, and satisfaction through targeted outreach and digital playbooks

- Own renewal for the segment and flag expansion opportunities from product usage and health data

- Build and iterate Float's Scaled CX playbook with leaders across CX, Product, Lifecycle Marketing, and RevOps

- Partner with teams to execute and improve digital engagement and success visibility

Requirements:

- 4-5+ years in Customer Success at a fast-paced SaaS company

- Experience building programs and processes that deliver a best-in-class experience at scale

- Strong proficiency with data analytics and CRM tools

- Excellent problem-solving and analytical skills

Nice to haves:

- Experience in fintech, payments, or accounting-adjacent products

- Experience building or tuning churn prediction models with a Data or RevOps team

We offer competitive compensation, equity options, and benefits, including a hybrid work model, catered team lunches, and a dog-friendly office.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Customer Success
- SaaS
- data analytics
- CRM tools

### Nice to have
- fintech
- payments
- accounting-adjacent products
- churn prediction models

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/Float/555ac5fe-ef01-4f60-826e-d0983544f256?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)