# Future Opportunities: Benefits Advocate

**Company**: Gusto
**Location**: Denver, CO; Chicago, IL; Phoenix, AZ; Las Vegas, NV
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: $21.00-$35.00 per hour
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gusto/jobs/7379034?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_332cf70f-089

## Description

Gusto is seeking motivated, customer-centric professionals interested in being considered for future health insurance benefits customer experience opportunities in 2026. As a seasoned Health Insurance Benefits Advocate, you will act as the single point of contact for all benefits support and renewal inquiries, enhancing user experience and serving as a subject matter expert for Gusto's core products.

Here's what you'll do day-to-day:

- Own the customer journey by building trust, rapport, and partnership with customers through inbound and outbound phone, email, and Zoom interactions.

- Provide passionate, opinionated, consistent, expert, reliable support as a point of contact for health insurance benefits inquiries.

- Partner with internal teams to address and resolve customer inquiries and concerns throughout the benefits renewal process.

- Leverage AI-assisted tools to accelerate research and communication while upholding accuracy, compliance, and Gusto's voice.

- Identify churn risk and quickly act to deliver solutions to mitigate the risk of churn, using your health insurance benefits and product knowledge and unique understanding of each individual customer.

- Build and maintain relationships built on trust and collaboration with admins to better understand and anticipate their needs.

- Think creatively, pivot quickly, live in ambiguity, and collaborate strategically.

Here's what we're looking for:

- 3-6 years of customer experience with 1+ years of full-time experience in health insurance benefits.

- Account Management experience preferred.

- Life & Health Insurance Producers Licensure preferred.

- Proven ability to proactively and reactively support customers, driving their success, happiness, and loyalty through expert guidance and creative problem-solving.

- Ability to synthesize and communicate complex subjects clearly and effectively, both verbally and in writing, with customers and internal partners.

- Experience with Salesforce, Zoom, Google Suite, Google Calendar, Gmail, and Chili Piper.

- Excels in balancing inbound calls, scheduled meetings, and email inquiries while managing and prioritizing multiple high-priority resolutions effectively.

The estimated compensation range for these roles is $21.00-$35.00 per hour.

## Skills

### Required
- health insurance benefits
- customer experience
- AI-assisted tools
- Salesforce
- Zoom
- Google Suite
- Google Calendar
- Gmail
- Chili Piper

### Nice to have
- Account Management
- Life & Health Insurance Producers Licensure

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gusto/jobs/7379034?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)