# FBS Call Center Supervisor

**Company**: Capgemini
**Location**: Aguascalientes, Aguascalientes
**Experience**: senior
**Job type**: Full-time
**Category**: Operations
**Industry**: Insurance
**Wikidata**: https://www.wikidata.org/wiki/Q1034621

**Apply**: https://jobs.workable.com/view/h7k3hfjmAYYF6vyHiq5mP7/fbs-call-center-supervisor-in-aguascalientes-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_33020efa-aa3

## Description

### Job Summary

The supervisor will be helping and enabling the team toward success in a sales-oriented, metrics-driven environment. Supervises assigned team members to maximize lead qualification quality and pre-sales support effectiveness for Farmers' Direct Business sales pipeline.

### Key Responsibilities

- Monitors all aspects of team performance, including lead qualification quality, transfer rate, contact rate, efficiency, and compliance with established company and telemarketing regulatory guidelines.

- Creates and implements plans to constantly improve team performance and develop individual team member skill sets in outbound sales support techniques.

- Ensures team members meet individual and team performance goals tied to Direct Business sales pipeline objectives.

- Communicates individual performance to each team member and provides team performance information to the assigned Director.

- Partners with other leaders to develop, pilot, and execute improvements to lead qualification and outbound campaign processes.

- Maintains thorough knowledge of established procedures, dialer and CRM tools, contractual provisions, and telemarketing regulatory requirements.

- Builds personal skill set by participating in in-house or outside sales/industry-related courses/seminars.

### Requirements

- High School Diploma or equivalent required. Bachelor's degree preferred.

- Recent leadership experience required.

- Experience in contact center operations.

- Sales/results orientation.

- Bilingual proficiency in English and Spanish.

- People management.

- Communication.

- Coaching.

### Preferred Qualifications

- Experience in a senior service support or sales support role.

- Experience in outbound calling.

- Experience in insurance or related field preferred.

### Benefits

- Competitive salary and performance-based bonus.

- Comprehensive benefits package: grocery vouchers, restaurant vouchers, SGMM, etc.

- Dynamic and inclusive work culture within a globally renowned group.

- Private Health Insurance.

- Paid Time Off.

- Training & Development.

## Skills

### Required
- leadership
- contact center operations
- sales
- communication
- coaching
- bilingual English and Spanish

### Nice to have
- outbound calling
- insurance
- senior service support
- sales support

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Source: [Apply at jobs.workable.com](https://jobs.workable.com/view/h7k3hfjmAYYF6vyHiq5mP7/fbs-call-center-supervisor-in-aguascalientes-at-capgemini?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)