# Guest Experience Manager

**Company**: AccorHotel
**Location**: Chennai, TN
**Experience**: executive
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161024589-guest-experience-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/guest-experience-manager-32ff6642-cc0/

## Description

As a Guest Experience Manager at AccorHotel in Chennai, you will lead and support all Guest Experience initiatives at the property.

You will support the General Manager in driving a guest-centric culture in the hotel and create awareness and understanding among all Ambassadors on the importance of guest experience.

Key responsibilities include:

- Reviewing and communicating the Brand Assurance Program and all new brand/quality initiatives effectively to all stakeholders.

- Working with and supporting Department Heads to prepare for LQA or BARE Brand Assurance audits.

- Conducting regular property self-assessments on the Operational Brand Standards and other quality programs.

- Representing Guest Experience at the morning hotel briefing with updates and highlights points for improvement and guest praise.

- Reviewing VOG performance and guest feedback daily, identifying trends and areas for improvement.

- Conducting a weekly VOG meeting with individual Department Heads, communicating performance, and supporting Management Action Plan (MAP) efforts.

- Leading and developing a team of Guest Experience Ambassadors within the hotel.

Requirements:

- Bachelor’s Degree in Hospitality or related areas.

- Strong user knowledge of Microsoft Outlook and Microsoft Office tools.

- Relevant work experience with internationally reputed hotel chains is preferred.

- Strong background in hotel operations or service industry (in a client-facing role); 2-5 years of experience.

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## Skills

### Required
- Microsoft Outlook
- Microsoft Office

### Nice to have
- internationally reputed hotel chains
- hotel operations
- service industry

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161024589-guest-experience-manager?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)