# Software Engineer - AI-native Academy

**Company**: Salesforce
**Experience**: entry
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Indiana---Indianapolis/Software-Engineering-MTS_JR363598?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_32d6f841-5f7

## Description

Join Salesforce as a software engineer in our AI-native Academy and help build the next generation of AI-powered engineering. You'll work on solving real production challenges, building intelligent automation, and strengthening system reliability. With hands-on guidance from a senior mentor, you'll combine software development with production support experience.

**Responsibilities:**

- Investigate and resolve support cases, production defects, access issues, and integration failures.

- Build automation for recurring tasks such as access requests, case responses, log analysis, troubleshooting, and maintenance.

- Develop AI agents and workflows that help classify cases, retrieve relevant knowledge, and execute approved actions with appropriate safeguards.

- Identify root causes and improve code, monitoring, tests, and documentation to prevent recurring incidents.

- Write, test, review, and deploy maintainable software using established engineering practices.

- Participate in incident response and scheduled support or on-call rotations, with training and guidance appropriate to your experience.

- Work with senior mentors and product teams to understand systems, prioritize improvements, and deliver changes safely.

- Measure the impact of your work through reduced manual effort, fewer repeat issues, faster resolution, and improved reliability.

**Requirements:**

- 3+ years of experience in software engineering.

- Foundational programming skills in at least 2 languages, such as Python, Java, JavaScript, TypeScript, or Go.

- An understanding of software engineering fundamentals, including data structures, APIs, testing, version control, and debugging.

- An ability to investigate problems using logs, error messages, and system behavior.

- Curiosity about automation, AI-assisted development, and reliable production systems.

- Clear communication, a collaborative approach, and a willingness to ask questions and learn from feedback.

- A related technical degree required.

**Benefits:**

- Time off programs

- Medical, dental, vision

- Mental health support

- Paid parental leave

- Life and disability insurance

- 401(k)

- Employee stock purchasing program

## Skills

### Required
- Python
- Java
- JavaScript
- TypeScript
- Go
- software engineering
- data structures
- APIs
- testing
- version control
- debugging

### Nice to have
- Salesforce platform
- APEX
- cloud platforms
- databases
- CI/CD pipelines
- monitoring tools
- AI agents
- large language models
- knowledge retrieval systems

---

Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Indiana---Indianapolis/Software-Engineering-MTS_JR363598?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)