# Operations Manager

**Company**: TaskUs
**Location**: San Antonio, Texas
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $117,000.00 - $175,000.00 per year
**Category**: Operations
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/San-Antonio-Texas-USA/Operations-Manager--New-Braunfels--TX-_R_2611_14599-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/operations-manager-32ce6e97-c88/

## Description

We are seeking an Operations Manager to lead our team and drive business operations, ensuring the best possible customer experience for our clients.

**Responsibilities:**

- Manage day-to-day business operations and a team, reporting to the Sr. Operations Manager.

- Utilize advanced finance knowledge for billing and invoicing.

- Serve as the point of contact for TaskUs client relationships, providing performance updates and presenting in business reviews.

- Work closely with team leaders and teammates to ensure they have the necessary skills and knowledge.

- Implement an advanced coaching structure.

- Manage shrinkage to meet company goals (10%).

- Consistently meet key performance indicators (KPIs) such as CSAT, AHT, Resolution rate, and Shrinkage.

- Scale operations, drive performance management, and foster employee retention.

- Plan and execute teammate engagement activities with and without a budget.

- Conduct interviews for Team Leads and promote department culture.

- Multitask and manage multiple clients simultaneously.

- Ensure accountability in the safety and health management system.

- Define and allocate financial and technical resources for occupational health and safety.

- Ensure compliance with legal requirements and adopt effective provisions for hazard management.

- Collaborate in the development of activities for accident prevention and health promotion.

- Guarantee worker participation in occupational health and safety matters.

- Inform workers and stakeholders about occupational health and safety developments.

- Ensure worker training in occupational health and safety.

- Review the Occupational Safety and Health Management System (OSHMS) annually.

- Maintain communication with personnel regarding their occupational safety and health needs.

**Requirements:**

- BPO experience preferred.

- Two years of experience managing supervisors in a call center environment (preferred).

- Two years of client management experience (required).

- Bachelor's degree in business administration or management (preferred).

- Excellent communication and presentation skills.

**What We Offer:**

- Competitive industry salary ($117,000 - $175,000 per year).

- Comprehensive benefits package including medical, dental, and vision insurance, 401(k) with company match, and paid time off.

- Opportunity to work in a dynamic environment with a People First culture.

**Job Expectations:**

- Flexible schedule, potentially including evenings and weekends.

- On-site work at one of our offices.

**Competencies:**

- Strategic Planning

- Process Improvement

- Resource Management

- Performance Metrics

- Team Leadership

- Client Relationship

- Risk Management

- Stakeholder Management

- Decision Making

- Communication Skills

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## Skills

### Required
- client relationship management
- performance metrics
- team leadership
- risk management
- strategic planning
- process improvement
- resource management
- stakeholder management
- decision making
- communication skills

### Nice to have
- BPO experience
- call center experience
- client management experience
- business administration degree

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/San-Antonio-Texas-USA/Operations-Manager--New-Braunfels--TX-_R_2611_14599-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)