# Director, Project Management - Design Operations

**Company**: Capital One
**Experience**: executive
**Job type**: full-time
**Salary**: $206,000 - $235,100 for McLean, VA; $224,800 - $256,500 for New York, NY; $187,300 - $213,700 for Richmond, VA; $224,800 - $256,500 for San Francisco, CA
**Category**: Design
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/McLean-VA/Director---Project-Management---Design-Operations_R1000747?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_32c760ef-d39

## Description

As a Director, Project Management at Capital One, you will create strategy and lead a team through high-priority projects for the company. You will collaborate with smart and passionate leaders to influence results that have a direct impact on the company's bottom line.

The Design team at Capital One is at the forefront of enriching customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.

**What You'll Do:**

- Business & People Leadership:

+ Develop operational strategy to address complex business challenges associated with a large, growing design organization.   + Advise and influence peers, design leaders, and business leaders on operational excellence that uplifts experience and business goals and imperatives.   + Develop and manage cross-functional teams of design program managers, operations professionals, designers, and project resources within the design organization.

- Standards & Practice Management:

+ Ensure adherence to and evolution of design standards and practice management, as well as delivery principles and processes.   + Provide functional leadership to team members on topics such as human-centered strategy, research, alignment, analysis, process improvement, and change management.   + Serve as a resource and collaborator with product, engineering, and other cross-functional partners to collectively identify opportunities to improve products and experiences.

- Portfolio & Program Management:

+ Partner with design leadership on initiatives to help the organization effectively scale impact.   + Craft and execute operational strategy to drive experience outcomes.   + Using best practices, bring order to complex programs, monitor and maintain the organization's portfolio(s), and drive large bodies of design work forward.   + Develop and manage key metrics on impact of design and the health of experience teams, proactively identifying and solving for any gaps.

**Basic Qualifications:**

- Bachelor's Degree or Military experience

- At least 8 years of project management experience

- At least 3 years of people management experience

**Preferred Qualifications:**

- Master's/MBA degree

- 10+ years of project or program management of design deliverables and operations management

- 4+ years of people management experience

- 5+ years managing design teams

- 4+ years using and managing design tools

- 3+ years working with corporate teams

- Experience working directly with designers, researchers, and strategists

- Expertise in design development processes

- Expertise in understanding the PDLC/SDLC

- Expertise in design systems, design quality, and design measures

- PMP, Lean, Agile or Six Sigma certification

- Exceptional communication and collaboration skills

- Excellent problem-solving and influencing skills

## Skills

### Required
- project management
- people management
- design standards
- practice management

### Nice to have
- MBA
- PMP
- Lean
- Agile
- Six Sigma
- design development processes
- PDLC/SDLC
- design systems

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/McLean-VA/Director---Project-Management---Design-Operations_R1000747?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)