# Complaints Specialist

**Company**: Co-op
**Location**: Manchester, Lancashire
**Work arrangement**: hybrid
**Salary**: £25,500
**Category**: Customer Service

**Apply**: https://hcnq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/1073515?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/complaints-specialist-32af162c-2c9/

## Description

We're looking for a Complaints Specialist to join our Sales and Services team within Co-op Business Services (CBS). You'll manage the end-to-end resolution of customer complaints across our Funeralcare business, ensuring excellent customer service and providing insights to improve our services.

**Key Responsibilities:**

- Manage the end-to-end resolution of customer complaints across our Funeralcare business

- Ensure customers and members have the best possible experience and get the right outcome/compensation

- Build an in-depth understanding of issues to identify areas for improvement

- Remain calm, professional, and polite in all customer interactions

**Requirements:**

- Good verbal and written communication skills

- Experience of delivering excellent customer service and resolving customer complaints in a regulated environment

- Emotional intelligence and resilience

- Strong planning and organisational skills

**Benefits:**

- Annual bonus based on personal and business performance

- 28 days holiday (rising to 32 with service) plus bank holidays

- Pension with up to 10% employer contributions

- Access to a subsidised onsite gym

- 30% discount on Co-op products and 10% off other brands

- Stream – early access to a percentage of your pay as you earn it

- Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice

- 24/7 colleague support service

- Training and support for your development and career progression

- Cycle-to-work scheme

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- customer service
- complaint resolution
- communication skills
- emotional intelligence
- organisational skills

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Source: [Apply at hcnq.fa.em2.oraclecloud.com](https://hcnq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/1073515?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)