# Senior Program Manager – Deployments

**Company**: Cyngn
**Location**: Mountain View, CA
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $140,000-$175,000 per year
**Category**: Engineering
**Industry**: Technology

**Apply**: https://jobs.lever.co/cyngn/61d58f47-bc68-4c63-b87f-45a933fc59a4?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_32a754d5-b5f

## Description

About this role:

We are seeking a Senior Program Manager to own the operational programs that power autonomous vehicle deployments at scale. This person will build and maintain the systems, workflows, and cross-functional coordination that enable our sales, customer success, support, and engineering teams to deliver a consistent, high-quality deployment experience as our fleet and customer base grow.

A key part of the role is maintaining a close feedback loop with the Product team, ensuring that field observations and customer needs consistently shape what we build next.

Responsibilities:

- Own the end-to-end deployment operations program, designing and scaling the processes that take a customer from signed contract to live autonomous operation.

- Identify manual, brittle, or one-off processes across sales, customer success, and customer support that create bottlenecks at scale, and build automated replacements.

- Partner with sales and customer success to ensure pre-sale commitments translate into executable deployment plans with clear timelines, dependencies, and handoffs.

- Develop and maintain the operational playbooks, tooling, and workflows that field and support teams rely on across all active deployments.

- Establish SLA frameworks and escalation paths for customer support that remain effective as deployment volume grows.

- Build a structured feedback channel between customer-facing teams and Product, synthesizing field observations into clear input on feature gaps, operational friction, and emerging customer needs.

- Define and track deployment KPIs, including time-to-live, issue resolution rates, and deployment repeatability, and use them to drive continuous improvement.

- Collaborate with engineering and product to ensure internal tooling investments reflect real deployment requirements and scale constraints.

Qualifications:

- 6+ years of experience in program or project management, deployment operations, or a related role with direct ownership of scaling complex programs.

- Bachelor's degree in a relevant field such as Computer Science, Engineering, Business, or a related discipline.

- Demonstrated experience designing and automating workflows across sales, customer success, or support functions, ideally in a hardware or field deployment context.

- Strong analytical instincts with the ability to spot systemic problems in operational data and build durable solutions.

- Experience working closely with customer-facing teams in a technical product environment involving complex, multi-stakeholder deployments.

- Familiarity with CRM and support platforms (e.g., HubSpot, Salesforce, Zendesk) and project tracking tools such as Jira and Confluence.

- Excellent communication skills; able to operate across sales, engineering, product, and executive stakeholders without losing clarity.

- Comfortable operating without a playbook, knowing when to establish process and when to move without it.

- Experience in autonomous systems, robotics, or industrial automation strongly preferred.

Benefits & Perks:

- Health benefits (Medical, Dental, Vision, HSA and FSA (Health & Dependent Daycare), Employee Assistance Program, 1:1 Health Concierge)

- Life, Short-term and long-term disability insurance (Cyngn funds 100% of premiums)

- Company 401(k)

- Commuter Benefits

- Flexible vacation policy

- Remote or hybrid work opportunities

- Sabbatical leave opportunity after 5 years with the company

- Paid Parental Leave

- Daily lunches for in-office employees and fully-stocked kitchen with snacks and beverages

- Monthly meal and tech allowances for remote employees

## Skills

### Required
- program management
- deployment operations
- workflow design
- automated workflow replacement
- sales
- customer success
- support
- cross-functional coordination
- SLA frameworks
- escalation paths
- customer support
- structured feedback channel
- field observations
- customer needs
- feature gaps
- operational friction
- emerging customer needs
- KPIs
- time-to-live
- issue resolution rates
- deployment repeatability
- internal tooling investments
- real deployment requirements
- scale constraints
- CRM
- support platforms
- project tracking tools
- Jira
- Confluence
- analytical instincts
- systemic problems
- operational data
- durable solutions
- customer-facing teams
- technical product environment
- complex deployments
- autonomous systems
- robotics
- industrial automation

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/cyngn/61d58f47-bc68-4c63-b87f-45a933fc59a4?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)