# Operations Analyst

**Company**: Deutsche Bank
**Location**: Jaipur
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://db.wd3.myworkdayjobs.com/en-US/DBWebsite/job/Jaipur/Operations-Analyst_R0443733?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_328eda9e-ed1

## Description

We are seeking an Operations Analyst to join our team in Jaipur, India.

The Operations Analyst will be responsible for day-to-day review of voice logs between Client Relationship Managers and clients where trade details are discussed and agreed.

Key Responsibilities:

- Review voice logs to validate that trade details have been discussed and agreed as per the required standards.

- Listen to and understand client and RMs discussions and accurately document the agreed details or the prescribed business template, as applicable.

- Complete the relevant product-specific voice log review template with accurate details, observations, and outcome of the review.

- Identify and highlight missing, incomplete, inconsistent, or unclear trade details and escalate exceptions to the relevant stakeholders within agreed timelines.

- Ensure accurate and timely completion of daily production activities in line with defined SLAs, cut-off times, and quality expectations.

- Perform quality checks on completed reviews to support consistency, audit readiness, and control effectiveness.

- Assist in preparing and reviewing daily control / production reports, including tracking of open items, exceptions, and follow-ups.

- Support follow-up with RC / business teams for clarification or resolution of deficiencies noted during voice log review.

- Maintain proper documentation and evidence of review outcomes to support internal control, audit, and management reporting requirements.

- Coordinate with team members and stakeholders on complex cases, escalations, reporting requirements, and process improvements.

- Act as backup for peers during absence and support knowledge sharing, cross-training, and continuous improvement within the team.

- Perform other administration, reporting, and control-related tasks as assigned.

Requirements:

- Minimum educational qualification: University graduate with a Bachelor’s Degree.

- Good command of business English for accurate documentation, exception reporting, and stakeholder communication.

- Understanding of trade lifecycle, banking / wealth management products, or control review processes will be an added advantage.

- Strong listening, comprehension, documentation, and analytical skills with high attention to detail.

- Ability to identify gaps, inconsistencies, missing information, and potential control issues from recorded conversations.

- Candidates are required to be proficient in Microsoft Office applications, especially Excel, Word, and PowerPoint.

- Highly motivated, quality-focused, and able to work independently as well as collaboratively within a team environment.

- Ability to multi-task and work under pressure to meet production timelines, cut-off times, and quality standards.

- Good communication skills and ability to manage routine queries / first-level escalations professionally.

Benefits:

- Best in class leave policy.

- Gender neutral parental leaves

- 100% reimbursement under childcare assistance benefit (gender neutral)

- Sponsorship for Industry relevant certifications and education

- Employee Assistance Program for you and your family members

- Comprehensive Hospitalization Insurance for you and your dependents

- Accident and Term life Insurance

- Complementary Health screening for 35 yrs. and above

## Skills

### Required
- Microsoft Office
- Excel
- Word
- PowerPoint
- English

### Nice to have
- trade lifecycle
- banking / wealth management products
- control review processes

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Source: [Apply at db.wd3.myworkdayjobs.com](https://db.wd3.myworkdayjobs.com/en-US/DBWebsite/job/Jaipur/Operations-Analyst_R0443733?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)