# Scrum Master / Agile Team Coach **Company**: Cigna **Location**: Bengaluru **Experience**: senior **Job type**: full-time **Category**: Insurance **Industry**: Healthcare **Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Bengaluru-India/Scrum-Master-Lead-Analyst---Cigna-Healthcare_26011329?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_32872fe9-823 ## Description Cigna is a global health insurance company, dedicated to its mission of helping improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable. You will support Cigna's International Health business as a Scrum Master / Agile Team Coach. This role is part of Cigna Healthcare, which provides global and local health insurance solutions. The purpose of the Scrum Master / Agile Team Coach role is to maximize value delivery through collaboration, impediment removal, visibility, learning, and evidence-based improvement. **Key Responsibilities** ### Team Coaching and Agile Enablement - Provide coaching and guidance to Agile Teams and support the adoption and application of Agile values, principles, and practices. - Act as a servant leader, facilitator, mentor, and coach for individuals and teams. - Enable teams to improve collaboration, transparency, psychological safety, accountability, and self-management. - Use effective communication and listening skills to teach, coach, mentor, and support healthy team interactions. - Foster a healthy working culture, build strong relationships, and strengthen key interactions across teams and stakeholders. ### Delivery Flow and Continuous Improvement - Support teams in improving flow, reducing bottlenecks, managing impediments, and operating at a sustainable pace. - Help teams establish realistic and achievable delivery commitments based on capacity, clarity, dependencies, and delivery risks. - Maintain metrics and data necessary to provide visibility into maturity, progress, quality, flow, predictability, and value delivery. - Facilitate evidence-based improvement through retrospectives, improvement actions, and follow-through on agreed outcomes. - Encourage Built-In Quality, continuous learning, and relentless improvement as part of day-to-day team working practices. ### Facilitation and Cadence Events - Support and facilitate team ceremonies and cadence events that drive progress toward value delivery and business outcomes. - Facilitate team events such as planning, team syncs, backlog refinement, reviews, retrospectives, and improvement workshops, as applicable to the team context. - Participate in Sync events, Scrum Master / Team Coach forums, and internal Agile communities of practice. - Support ART-level alignment events, including PI Planning, ART Sync, Coach Sync, System Demo, and Inspect & Adapt, as applicable. ### ART Alignment, Dependencies, and Impediments - Provide support that helps Agile Teams improve overall ART performance through collaboration and alignment between team objectives, vision, and strategic themes. - Facilitate and support dependency management to ensure alignment of delivery across teams. - Support removal of impediments that hinder achievement of team goals and objectives. - Protect the team from unnecessary disruptions and external distractions while escalating systemic impediments in a timely manner. - Collaborate with Product Owners, RTEs, Agile Product Managers, business stakeholders, and technology partners to maintain transparency and alignment. **Success in this Role** - Teams demonstrate stronger self-management, collaboration, and ownership of delivery outcomes. - Impediments, blockers, dependencies, and delivery risks are made visible and addressed promptly. - Team ceremonies and cadence events are purposeful, outcome-focused, and continuously improved. - Metrics and qualitative insights are used to improve flow, predictability, quality, and stakeholder transparency. - Teams operate at a sustainable pace while maintaining alignment with ART priorities and International Health business outcomes. - Continuous improvement becomes embedded in the team culture. **Required Qualifications / Skills / Experience** - Certified Scrum Master (CSM), SAFe Scrum Master, SAFe Advanced Scrum Master, Professional Scrum Master, or equivalent Agile certification. - At least 6 years of proven experience as a Scrum Master/Agile Team Coach role. - Experience facilitating team development and continuous improvement initiatives. - Strong knowledge of Lean-Agile principles, Scrum practices, Kanban practices, and team-level Agile delivery. - Experience with Scaled Agile Framework (SAFe) and understanding of its principles and practices. - Excellent communication, facilitation, coaching, mentoring, and conflict resolution skills. - Ability to work effectively with cross-functional and geographically distributed teams. - Strong problem-solving, decision-making, and organizational skills. - Ability to manage priorities in a changing environment and support teams working under delivery deadlines. - Ability to interact with Subject matter experts, Product Owners, Agile Product Managers, and stakeholders in a matrix structure. - Knowledge of IT concepts, software delivery lifecycle, delivery methodologies, architecture considerations, and technical standards. **Desired Qualifications / Skills / Experience** - Working knowledge of Jira, Confluence, Mural, or similar collaboration tools. - Experience supporting product, platform, operational, or service-based delivery teams. - Experience facilitating organizational change and Agile transformation initiatives. - Experience in software development lifecycle, IT delivery, product delivery, or project management. ## Skills ### Required - Agile - Scrum - Lean-Agile - Kanban - Scaled Agile Framework (SAFe) - Communication - Facilitation - Coaching - Mentoring - Conflict Resolution - Problem-Solving - Decision-Making - Organizational Skills ### Nice to have - Jira - Confluence - Mural - Software Development Lifecycle - IT Delivery - Product Delivery - Project Management --- Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Bengaluru-India/Scrum-Master-Lead-Analyst---Cigna-Healthcare_26011329?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)