# Family and Client Support Specialist

**Company**: International Rescue Committee
**Location**: Turlock, CA
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Salary**: $29.10-$30/hr
**Category**: Social Care
**Industry**: Non-Profit

**Apply**: https://theirc.wd1.myworkdayjobs.com/en-US/External_Careers/job/Turlock-CA-USA/Family-and-Client-Support-Specialist_JR00005024-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3273f8a4-f5a

## Description

The Family and Client Support Specialist delivers a continuum of support to clients and families, beginning with arrival services and continuing through stabilization, wellness, community integration, and long-term self-sufficiency.

Responsibilities:

- Provide arrival services, including airport reception, housing stabilization, home setup, orientation, and connection to essential resources

- Conduct client intakes, assessments, and ongoing follow-up to identify strengths, needs, barriers, risks, goals, and priorities

- Develop and monitor individualized support plans and progress toward self-defined goals and outcomes

- Partner with clients and families to establish self-sufficiency goals and SMART goals that reflect their strengths, preferences, cultural context, and aspirations

- Provide holistic, wraparound support through advocacy, coaching, resource navigation, referrals, follow-up, and coordination with providers and partner organizations

- Assist clients and families in accessing healthcare, behavioral health services, public benefits, housing, education, employment, transportation, interpretation, legal resources, family support, and other community services

- Deliver support using trauma-informed, person-centered, family-centered, culturally responsive, and strengths-based practices

- Meet clients and families where they are, providing support in homes, community settings, schools, healthcare facilities, partner locations, and IRC offices

- Maintain regular engagement with assigned clients and families, including conducting in-person meetings at least monthly

- Support clients with applications, appointments, follow-up activities, provider communication, advocacy, and problem-solving to reduce barriers and advance client goals

- Monitor progress toward client goals and adjust support plans when strengths, needs, priorities, barriers, or circumstances change

- Collaborate with internal IRC programs and external partners to provide coordinated, family-centered support

- Build and maintain collaborative relationships with community organizations, healthcare providers, schools, government agencies, employers, landlords, faith-based organizations, donors, and other stakeholders

Requirements:

- Bachelor's degree in social work, public health, human services, psychology, sociology, or a related field preferred

- One to two years of experience in refugee resettlement, client and family support, human services, public health, social services, community-based services, or a related field preferred

- Experience working with refugees, immigrants, asylees, newcomers, low-income families, or culturally and linguistically diverse communities strongly preferred

- Strong advocacy, communication, active listening, cross-cultural engagement, and partnership-building skills

- Ability to prioritize client strengths, needs, preferences, dignity, safety, cultural context, and self-defined goals in decision-making

- Proficiency in Microsoft Office applications and ability to use databases and digital tools for documentation, communication, research, data entry, and reporting

- Fluency in English required; proficiency in a language spoken by client communities preferred

- Valid driver's license, safe driving record, and reliable transportation required

Benefits:

- Competitive salary ($29.10-$30/hr)

- Comprehensive benefits package

## Skills

### Required
- trauma-informed practices
- person-centered practices
- family-centered practices
- culturally responsive practices
- strengths-based practices
- advocacy
- communication
- active listening
- cross-cultural engagement
- partnership-building

### Nice to have
- experience working with refugees
- immigrants
- asylees
- newcomers
- low-income families
- culturally and linguistically diverse communities
- Microsoft Office applications
- database management
- digital tools

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Source: [Apply at theirc.wd1.myworkdayjobs.com](https://theirc.wd1.myworkdayjobs.com/en-US/External_Careers/job/Turlock-CA-USA/Family-and-Client-Support-Specialist_JR00005024-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)