# Senior Customer Technical Program Manager – Software Platforms

**Company**: NVIDIA
**Location**: Santa Clara, CA
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/US-CA-Santa-Clara/Senior-Customer-Technical-Program-Manager---Software-Platforms_JR2019781-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3255afc8-c9a

## Description

We are seeking a Senior Customer Program Manager to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships.

As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers, tier-1 partners, and OEMs.

The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators.

### Responsibilities

- Define and manage program schedules, deliverables, and turning points aligned with customer and partner roadmaps and requirements.

- Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales.

- Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives.

- Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle.

- Drive program execution from design through production deployment, ensuring on time delivery, quality, and customer acceptance.

- Provide ongoing post-deployment sustaining support, serving as case manager for high priority concerns.

- Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership (Hardware, Software, Operations, Business, Quality, Sales, and Product Teams), ensuring transparency and alignment.

### Requirements

- Bachelor’s or master’s degree in computer science, engineering, or a related field, or equivalent experience.

- 8+ years of program/project management experience in IT, software, or embedded systems industries.

- Strong technical background in hardware and/or software product development with experience working closely with OEMs, system integrators, independent software vendors, and CSPs.

- Consistent track record of leading complex, global programs through full development lifecycles into deployment and production.

- Excellent program management, communication, and organizational skills with the ability to prioritize issues and drive cross-functional alignment.

- Consistent track record to coordinate with global teams and navigate multi-cultural, multinational business environments.

- Excellent interpersonal skills with the ability to distill complex technical concepts for diverse technical and non-technical audiences, from engineers to executives.

- Willingness to travel as required (up to 10%), and thrive in fast-paced, dynamic environments.

### Nice to Have

- Prior experience in large-scale enterprise/server platforms.

- Strong leadership in matrixed collaboration, conflict resolution, and consensus-building.

- Strong background thriving in dynamic, high-growth environments, with proven adaptability to obscurity, rapid change, and matrixed team structures.

We offer competitive salaries and a generous benefits package.

## Skills

### Required
- program management
- technical program management
- engineering
- software development
- hardware development
- project management
- communication
- organizational skills

### Nice to have
- large-scale enterprise/server platforms
- matrixed collaboration
- conflict resolution
- consensus-building
- high-growth environments

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Source: [Apply at nvidia.wd5.myworkdayjobs.com](https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/US-CA-Santa-Clara/Senior-Customer-Technical-Program-Manager---Software-Platforms_JR2019781-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)