# Mid-level Desktop Support Technician

**Company**: Leidos
**Location**: Virginia Beach, VA
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: $50,700.00 - $91,650.00
**Category**: IT
**Industry**: Technology

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Virginia-Beach-VA/Desktop-Support-Technician_R-00196484?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/mid-level-desktop-support-technician-32204a11-e53/

## Description

We are seeking a Mid-level Desktop Support Technician to join our Field Services team at a government site in Virginia Beach, VA. As a key member of the team, you will provide direct desk-side support to customers, troubleshoot and repair IT devices, and ensure timely resolution of customer tickets.

Responsibilities:

- Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)

- Ensure proper ticket-handling according to guidelines

- Troubleshoot and resolve user computer issues, including hardware and software-related concerns

- Ensure customer-related tasks are completed within the timeline set

- Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components

- Assist other technicians in resolving complex issues

Requirements:

- US Citizen

- DoD Secret Clearance

- HS diploma with 4+ years of prior relevant experience

- Valid DoD 8570 IAT Level II: Security+ or higher Certification

- Expertise in IT Enterprise Operations

- Experience with Microsoft Windows OS, version 10

- Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software

- Basic network troubleshooting skills

- Excellent customer service skills

- Excellent oral and written communication skills

Preferred Qualifications:

- Organized and detail-oriented

- Strong leadership skills

- Self-motivated/self-directing

- Strong collaboration, prioritization, and adaptability skills

- Ability to manage and prioritize their own work, and that of their team

- Independent decision making

- Analytical thinking

- Ability to effectively communicate with all organizational levels

The hourly rate for this position is $26.45. The pay range for this job level is $50,700.00 - $91,650.00.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Microsoft Windows OS
- HP Service Manager
- Remedy
- Service/Help Desk ticket management software
- Basic network troubleshooting
- Customer service
- Oral and written communication

### Nice to have
- Leadership
- Collaboration
- Prioritization
- Adaptability
- Analytical thinking
- Communication

---

Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Virginia-Beach-VA/Desktop-Support-Technician_R-00196484?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)