# Claims Supervisor

**Company**: The Cigna Group
**Location**: Bengaluru, India
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Bengaluru-India/Claims-Supervisor_26008755?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_31ff3924-860

## Description

As a Claims Supervisor, you will lead and manage an operational team for Health Care Claims operations responsible for delivering high-quality service and consistent performance.

You will oversee a team of frontline colleagues, typically 10–20 FTE, ensuring workloads are managed effectively, targets are met, and service standards are upheld.

Your responsibilities will include:

- Managing day-to-day activities to ensure productivity, quality, TAT, and customer satisfaction KPIs are achieved

- Allocating workload and monitoring capacity to maintain service levels

- Identifying risks, escalating issues proactively, and supporting mitigation actions

- Maintaining operational discipline, ensuring adherence to processes, controls, and standards

- Coaching, motivating, and developing team members to achieve their full potential

- Conducting regular 1:1s, performance reviews, and supporting performance improvement plans

- Promoting a positive team culture focused on engagement, collaboration, and continuous improvement

- Ensuring the team delivers a consistent, high-quality customer experience

- Monitoring customer impact metrics, complaints, and feedback to identify improvement opportunities

- Supporting initiatives aimed at improving service delivery and eliminating root cause issues

The ideal candidate will have:

- 5–8 years of total experience in BPO, Healthcare Operations, Customer Service, Claims, RCM, Back Office, or a relevant domain

- 2–4 years of people management experience leading teams of 10-25 employees

- Strong exposure to KPI management, quality, productivity, attendance, coaching, and stakeholder communication

- Experience working in customer-focused or service-driven roles

- Strong communication and people management skills

- Ability to motivate, support, and challenge individuals constructively

- Solid analytical and problem-solving skills, with proficiency in Excel and reporting tools

- Effective planning, organisation, and prioritisation skills

- Ability to remain calm, flexible, and resilient in dynamic environments

- Understanding of operational processes and customer service expectations

## Skills

### Required
- KPI management
- quality management
- productivity management
- coaching
- stakeholder communication
- analytical skills
- problem-solving skills
- planning
- organisation
- prioritisation
- customer service

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Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Bengaluru-India/Claims-Supervisor_26008755?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)