# Senior Manager, Customer Engineering - Central Eastern Europe

**Company**: Cloudflare
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: Estimated annual salary is between EUR 133,000 - 209,000
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8312693?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_31f80d24-c17

## Description

As a Senior Manager, Customer Engineering - Central Eastern Europe at Cloudflare, you will lead a team of Customer Engineers who own the full customer technical journey from initial discovery through long-term adoption, retention, and account expansion.

You will be responsible for building, coaching, and enabling a high-performing team of quota-carrying technologists. You will ensure your team leverages AI-augmented workflows to eliminate administrative toil and focus on high-value architectural design, technical validation, and the delivery of measurable business outcomes across the entire customer journey.

Key Responsibilities:

- Team Development & Performance: Recruit, onboard, coach, and retain a diverse team of Customer Engineers across multiple levels.

- Pipeline & Forecasting: Manage your team's opportunity pipeline, forecast new business and expansion outcomes weekly, and own the accuracy of your team's number.

- Commercial Accountability: Be accountable for your team's achievement of new business acquisition, expansion, adoption, and consumption targets.

- Deal Coaching & Technical Strategy: Accompany Customer Engineers on critical customer calls, QBRs, discovery sessions, and PoC reviews.

- Operational Excellence: Ensure the team operates efficiently within established GTM processes.

- AI & Productivity Enablement: Champion the adoption of AI agents, LLMs, and automation tools across the team.

- Cross-Functional Leadership: Serve as the voice of your team and your territory in leadership meetings.

- Culture & Values: Model Cloudflare's values and build an inclusive, high-performance team culture rooted in curiosity, ownership, and continuous improvement.

Minimum Qualifications:

- Experience: 5+ Years of proven experience leading quota carrying customer-facing technical teams in a SaaS, cloud, or infrastructure environment.

- Architectural Mindset: Ability to white-board, design, and articulate complex enterprise network and security architectures.

- Consultative & Advisory Skills: Excellent communication skills with the ability to translate deeply technical concepts into business outcomes.

- Revenue Acumen: Demonstrated success owning and forecasting a revenue number.

- Leadership & Coaching: Excellent people management skills with the ability to coach technical sellers.

- Communication: Exceptional written and verbal communication with the ability to influence executives, peers, and cross-functional teams.

- AI Proficiency: Familiarity with AI-augmented workflows, LLMs, and automation approaches.

- Technical Fluency: Fluency in at least two or three technical areas, including Internet fundamentals, Security, Performance, and Platform / Cloud Fluency.

## Skills

### Required
- AI-augmented workflows
- LLMs
- automation tools
- architectural mindset
- consultative skills
- revenue acumen
- leadership
- communication
- technical fluency

### Nice to have
- Cloudflare Ecosystem Expertise
- Scaled Management Experience
- GTM Process Design
- Regulatory Knowledge
- Hyperscaler / Digital Native Background

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8312693?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)