# (Fluent English & Spanish) Community Strategy & Operations (remote)

**Company**: SupportYourApp
**Location**: Villa Gonzalez, Santiago Province
**Work arrangement**: remote
**Job type**: Contract
**Category**: Operations
**Industry**: Technology

**Apply**: https://apply.workable.com/j/06CDB6BA89?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_31eb3bce-6ea

## Description

SupportYourApp is seeking a Community Strategy & Operations Consultant to join their remote team.

As a Community Strategy & Operations Consultant, you will source, contact, and activate creators for projects and missions. You will monitor creator performance, follow up on missed requirements, and provide feedback or re-training. Additionally, you will coordinate projects and workflows, handle operational issues and escalations, and collaborate with other agents and cross-functional teams.

The ideal candidate will have native Spanish and excellent English communication skills, solution-oriented mindset, solid project management skills, and experience handling data in Google Sheets.

Responsibilities:

- Source, contact and activate creators for projects and missions

- Monitor creator performance, follow up on missed requirements, and provide feedback or re-training

- Coordinate projects and workflows, ensuring deliverables are completed accurately and on time

- Handle operational issues and escalations by investigating and driving them to resolution

- Collaborate with other agents and cross-functional teams to ensure effective operations

- Proactively identify and address issues to keep projects and market operations running smoothly

- Investigate fraud and risk cases, taking appropriate action when needed

- Track operational performance and KPIs using Google Sheets and internal tools

- Identify recurring issues and contribute to process and operational improvements

Requirements:

- Native Spanish and excellent English communication skills (both written and verbal at C1 level)

- Solution-oriented mindset with solid project management skills

- Experience handling data in Google Sheets, including knowledge of filters, formulas, pivot tables

- Ability to organize tasks, set priorities, and drive execution autonomously

- Proactive approach with strong ownership of tasks and responsibilities

- Detail-oriented approach

- Excellent communication and interpersonal skills

- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits:

- Fixed schedule: Monday–Friday, 4 PM–1AM on GMT+2

- Opportunity to cooperate fully remotely

- Inclusive international environment

- Compensation in USD

- Rewards for referring friends

- Balance between project workload and personal time, but also – internal health policy

- Responsive leadership interested in your development and long-lasting cooperation

- Greenhouse conditions for self-development

- A culture built on trust, with no time-tracking requirements

## Skills

### Required
- Spanish
- English
- Google Sheets
- project management

### Nice to have
- operations
- project coordination
- creator/account management
- marketplace operations

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/06CDB6BA89?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)