# Rooms Division Manager, Ibis Istanbul Tuzla

**Company**: AccorHotel
**Location**: Istanbul, Tuzla
**Work arrangement**: hybrid
**Experience**: executive
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000160889592-rooms-division-manager-ibis-istanbul-tuzla?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/rooms-division-manager-ibis-istanbul-tuzla-31e737d1-03a/

## Description

We are seeking an experienced and guest-focused Rooms Division Manager to oversee the Front Office, Housekeeping, and overall Rooms Division operations.

Responsibilities:

- Ensure the delivery of outstanding guest service and maintain the highest levels of guest satisfaction at all times.

- Lead and manage the daily operations of the Front Office, Housekeeping, and related Rooms Division departments.

- Foster a positive, collaborative, and professional work environment across all teams.

- Monitor and maintain service quality standards throughout all guest-facing and back-of-house areas.

- Handle guest feedback, complaints, and service recovery actions promptly and effectively.

- Ensure compliance with hotel policies, brand standards, health & safety regulations, and local labor legislation.

- Drive departmental profitability through efficient resource management and cost control.

- Monitor guest and employee satisfaction, implementing improvement initiatives where necessary.

- Participate in revenue management and operational strategy meetings to support hotel performance objectives.

- Coordinate with external service providers, including housekeeping, cleaning, security, and other contracted partners.

- Ensure effective communication and coordination between Rooms Division departments and other hotel departments.

- Manage departmental administrative, control, and audit procedures.

- Support sustainability initiatives by promoting responsible use of energy, water, and waste management practices.

- Analyze market trends and competitor activities to identify opportunities for operational and service enhancements.

Qualifications:

- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.

- Minimum 2-3 years of experience in a Rooms Division leadership role within an international hotel brand.

- Strong knowledge of Front Office and Housekeeping operations.

- Proven leadership, communication, and team management skills.

- Strong understanding of revenue management principles and departmental budgeting.

- Excellent problem-solving and guest relations abilities.

- Good command of English.

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## Skills

### Required
- Hospitality Management
- Tourism
- Business Administration
- Leadership
- Communication
- Team Management
- Revenue Management
- Budgeting
- Problem-solving
- Guest Relations
- English

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