# Manager, Customer Success Operations

**Company**: GitLab
**Location**: Remote, US
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $115,200-$194,400 USD
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gitlab/jobs/8604996002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_31e41da9-890

## Description

As a Manager, Customer Success Operations at GitLab, you will own the operational processes, reporting, and programs that support our Customer Success Management (CSM) function.

You will report to the Senior Manager of Sales & CX Operations and partner closely with CS leadership, Revenue Strategy & Operations, Finance, and Sales to build the foundations that help our CS team operate effectively at scale.

Responsibilities:

- Own core operational cadences supporting the CS organization, including pipeline and renewal reviews, customer health reporting, and book of business management.

- Translate ambiguous business questions from CS leadership into clear problem statements and drive them to resolution through process, reporting, or systems changes.

- Partner with Revenue Technology and Revenue Analytics to evolve systems, data, and reporting CSMs rely on.

- Build cross-functional alignment with Sales, Finance, and other Revenue Strategy & Operations teams to operationalize go-to-market changes affecting Customer Success.

- Identify friction in existing processes and lead improvement efforts end-to-end.

- Support CS leadership in planning cycles, including capacity modeling, segmentation, territory and coverage planning, and target setting.

- Contribute to broader Revenue Operations initiatives where the CS perspective is needed.

Requirements:

- 4+ years of experience in Sales Operations, Revenue Operations, management consulting, strategy, or a similar analytical and problem-solving role.

- Strong critical thinking and structured problem-solving skills.

- Bias toward execution and ability to move from analysis to action quickly.

- Systems thinking and strong cross-functional collaboration skills.

- Curiosity and aptitude to pick up new domains, tools, and concepts quickly.

Benefits:

- Benefits to support health, finances, and well-being

- Flexible Paid Time Off

- Team Member Resource Groups

- Equity Compensation & Employee Stock Purchase Plan

- Growth and Development Fund

- Parental leave

- Home office support

Salary Range: $115,200-$194,400 USD

## Skills

### Required
- Sales Operations
- Revenue Operations
- management consulting
- strategy
- problem-solving
- critical thinking
- execution
- systems thinking
- collaboration

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gitlab/jobs/8604996002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)