# Customer Success Leader (Greater China)

**Company**: Stripe
**Location**: Singapore
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/8175834?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_31dd96af-010

## Description

## Job Overview

We are seeking a Customer Success Leader to manage a high-performing team of Customer Success Managers covering the Greater China Region. As a leader, you will be responsible for recruiting, training, and leading the team, as well as driving an engagement model focused on high-growth accounts.

## Responsibilities

You will:

- Recruit, train, and lead a team of Customer Success Managers

- Help drive an engagement model focused on high-growth accounts in the Greater China region

- Develop both the long-term vision and strategy for the team and drive progress toward key metrics

- Be accountable for increasing revenue, managing day-to-day operations, and scaling the team

- Coach, mentor, and guide the team in developing consultative and solution-based customer success and sales skills

- Effectively work cross-functionally across the organization to shape Stripe's solutions to meet client needs

- Inspire, motivate, and enable individual development to promote career growth of direct reports

- Travel to Greater China to build interactions and relationships with our users

## Requirements

We are looking for someone who has:

- 12+ years of customer success management or account management or sales experience with 3-5 years of people management experience

- Ability to hire, train, and coach a high-performance Customer Success team

- Ability to support the Customer Success Managers' efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships

- Demonstrated passion for Stripe's mission

## Nice to Haves

- Prior experience at a growth-stage Internet/software company

- Payments experience

## Skills

### Required
- customer success management
- account management
- sales
- leadership
- team management

### Nice to have
- growth-stage Internet/software company experience
- payments experience

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/8175834?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)