# Vice President, Account Management **Company**: Mastercard **Location**: Mexico City **Experience**: senior **Job type**: full-time **Category**: Sales **Industry**: Finance **Apply**: https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Mexico-City-Mexico/Vice-President--Account-Management_R-289917?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_31d9c2db-3fd ## Description The Vice President, Account Management, Mexico is responsible for leading a cluster of strategic client relationships across the Mexican market, driving revenue growth, customer retention, business expansion, and executive engagement. **Role:** Strategic Account Leadership - Own the performance and growth of a portfolio of strategic accounts within Mexico. - Develop and execute multi-year account plans aligned with client priorities and organisational objectives. - Build trusted advisor relationships with C-suite executives and key decision-makers across client organisations. - Identify opportunities to deepen partnerships, increase wallet share, and drive client loyalty. - Ensure consistent execution against client business plans and strategic initiatives. **Revenue Growth & Business Development** - Deliver revenue, profitability, and market share objectives across the assigned account portfolio. - Drive cross-sell and upsell opportunities across products, services, and solutions. - Lead commercial negotiations, renewals, and contract expansions. - Develop a robust pipeline of growth opportunities and ensure disciplined execution. - Monitor industry trends, competitive dynamics, and client priorities to identify new business opportunities. **Client Relationship Management** - Serve as the executive sponsor for key client relationships. - Lead regular business reviews and strategic planning sessions with senior client stakeholders. - Ensure high levels of client satisfaction, retention, and advocacy. - Proactively identify and resolve client challenges by coordinating internal resources. - Establish governance models and executive engagement plans for priority accounts. **Team Leadership** - Lead, coach, and develop a high-performing account management team. - Foster a culture of accountability, collaboration, customer centricity, and continuous improvement. - Set clear performance objectives and provide ongoing coaching and career development. - Ensure effective resource allocation and talent development across the portfolio. **Cross-Functional Collaboration** - Partner with Product, Marketing, Sales, Customer Success, Operations, and Finance teams to deliver client outcomes. - Champion client needs internally and influence product and solution development. - Coordinate executive-level engagements and strategic initiatives across the organisation. - Drive alignment on growth priorities and client strategies. **Market Leadership** - Maintain a strong understanding of the Mexican market, competitive landscape, and industry trends. - Represent the organisation at industry events, client forums, and executive meetings. - Contribute to broader market and business strategies through client and industry insights. **All About You:** - Bilingual English and Spanish - 8-10 years' experience of progressive sales and account management experience within the financial services or payments industry sectors. - Education: Bachelor's degree or equivalent (Master's Desired) - Extensive knowledge of card industry. - The role requires having the skill set to work in a rapidly changing and developing environment. - Demonstrate multi-disciplinary knowledge, i.e. marketing, operations, risk, co-brand and emerging technologies and acquiring - Excellent written, oral and presentation communication skills - First class selling skills - Demonstrates the ability to initiate, pursue and close a sale - Strong influencing and negotiation skills - Ability to think from the perspective of the customer - Possess excellent relationship management skills: - Internal advocate for customer account and/or industry to ensure organisation is responsive to needs of client - Proactively builds business partnerships with customers to strengthen account relationship - Builds consensus with others to gain co-operation - Develops and leverages key relationships - Understands the diverse needs and objectives of various stakeholders - Excellent analytical and problem-solving skills. - Demonstrate superior business acumen - Demonstrated understanding of key business fundamentals including political, financial, business and regulatory environments of the customer organisation as well as drivers of financial health of customers and MasterCard Worldwide - Must be able to demonstrate an entrepreneurial approach and vision to developing business propositions - Must have a strong product and profitability focus - Demonstrate proven ability to develop and successfully implement, quantifiable business plans. ## Skills ### Required - account management - sales - client relationship management - team leadership - cross-functional collaboration - market leadership - Spanish - card industry knowledge - multi-disciplinary knowledge --- Source: [Apply at mastercard.wd1.myworkdayjobs.com](https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/Mexico-City-Mexico/Vice-President--Account-Management_R-289917?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)