# Workplace Experience Specialist **Company**: Braze **Location**: New York City **Work arrangement**: onsite **Experience**: senior **Job type**: full-time **Salary**: $53,000 - $75,000/year **Category**: Human Resources **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/braze/jobs/8289729?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_31cdf584-87c ## Description At Braze, we're a customer engagement platform that helps brands deliver great customer experiences. We're seeking a proactive, service-oriented Workplace Experience Specialist to support the daily operations of Braze's New York City headquarters and help deliver an exceptional employee and guest experience. In this role, you will play an important part in maintaining a welcoming, organized, and well-functioning office while coordinating workplace programs, supporting facilities needs, and executing employee events and initiatives. Responsibilities: - Coordinate and facilitate the NYC new hire onboarding experience, including in-person office orientations, office tours, and introductions to workplace resources - Provide dotted-line support and day-to-day coordination for the NYC Workplace Experience Receptionist - Coordinate office lunch schedules and related logistics - Manage event intake and serve as the on-site Workplace Experience lead for office events - Manage building Certificates of Insurance (COIs) - Serve as a Workplace Experience champion for Jira Service Desk - Manage assigned purchase orders, PCard transactions, and Coupa PunchOut purchasing activities - Support office budget tracking and forecasting - Coordinate vendor service calls and facilities requests - Conduct daily office walkthroughs - Serve as the secondary point of contact for office access matters - Support construction, facilities improvement, and furniture projects - Deliver exceptional customer service to employees, executive leadership, Board members, candidates, clients, vendors, and other visitors - Maintain and update the NYC Confluence page - Provide ad hoc reception coverage as needed - Draft and distribute office communications and Slack announcements - Collaborate with the NYC Workplace Experience team and cross-functional partners Requirements: - 3–4 years of experience in Workplace Experience, office operations, hospitality, facilities coordination, or a related field - Experience coordinating workplace programs, vendors, facilities needs, and employee-facing services - Experience with administrative processes, vendor management, and project coordination - Experience working with commercial building management - Demonstrated success in a fast-paced organization - Experience supporting office moves, construction projects, furniture installations, or workplace improvements is a plus - Experience supporting a hybrid workforce and delivering creative solutions to engage employees and improve the in-office experience - A data-informed mindset, with a focus on continuous improvement, operational consistency, and service quality - Demonstrated ability to build strong relationships and collaborate effectively with cross-functional partners - A strong communicator who keeps employees, vendors, and stakeholders informed and up to date - Passion for delivering a best-in-class workplace experience - Proactive and self-motivated, with the ability to establish priorities, work independently, and exercise sound judgment - A creative problem-solver who can identify issues, anticipate needs, and bring practical solutions to the table - Highly organized and detail-oriented, with a strong sense of office pride and ownership of day-to-day responsibilities - A flexible, hands-on team player with a can-do attitude - Comfortable using Mac computers and Google Workspace; familiarity with Jira Service Desk, Confluence, Envoy, office access control systems, Coupa, or similar workplace tools is a plus - Ability to physically stand, bend, squat, and lift up to 25–30 pounds as required by the role We offer: - Competitive compensation that may include equity - Retirement and Employee Stock Purchase Plans - Flexible paid time off - Comprehensive benefit plans covering medical, dental, vision, life, and disability - Family services that include fertility benefits and equal paid parental leave - Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend - A curated in-office employee experience - Opportunities to give back to your community - Employee Resource Groups - Collaborative, transparent, and fun culture ## Skills ### Required - Workplace Experience - office operations - hospitality - facilities coordination - project coordination - vendor management - Jira Service Desk - Confluence - Coupa ### Nice to have - Mac computers - Google Workspace - Envoy - office access control systems --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/braze/jobs/8289729?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)