# Trade Account Specialist

**Company**: Pfizer
**Location**: Memphis
**Work arrangement**: hybrid
**Job type**: full-time
**Salary**: $22.25 to $37.09 per hour
**Category**: Sales
**Industry**: Healthcare

**Apply**: https://pfizer.wd1.myworkdayjobs.com/en-US/PfizerCareers/job/United-States---Tennessee---Memphis/Trade-account-specialist_4964255-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_31bc926d-676

## Description

The Trade Account Specialist is the positive Pfizer face to Pfizer's Trade customers, which include wholesalers, pharmacies, and healthcare providers.

This position supports the day-to-day Sales Order Management while executing brand and supply strategies through proactive inventory analysis, Insight inventory reviews, and collaborative planning with Pfizer's largest U.S. wholesale customers.

The role works closely with internal supply chain and commercial stakeholders to align customer inventory positions with brand objectives, forecast demand, and mitigate supply risk, while ensuring compliance with trade policies and regulatory requirements.

**Role Responsibilities**

- Conduct Insight inventory reviews with assigned wholesale customers to assess inventory health, identify demand risks, and support execution of Pfizer brand and supply strategies.

- Perform assigned customer service tasks to ensure the highest quality of operational support for Pfizer's major trade accounts.

- Collaboratively engage customers on order analysis, forecast adjustment, inventory levels, and cycle time delays.

- Sales Order Management (SOM) transactional responsibilities include processing orders via EDI, or email, processing claims for shipping exceptions, providing order tracking through carriers, and perform deduction research/reconciliation as necessary.

- Extensive use of Tableau Order Management, SAP, and SAP's Business Objects application to analyze operational trends, customer inventory positions, and order patterns to provide actionable insights and recommendations to Supply Chain, Customer Operations, and commercial stakeholders.

- Monitor and address DHL OTM shipment delays and planning issues involving complex shipping and financial requirements unique to this team.

- Represent Pfizer in ongoing operational discussions with wholesalers, including Insight reviews, scorecard performance, and inventory risk mitigation.

- Proactively interact with Supply chain, the warehouse, and other internal stakeholders to quickly resolve potential customer-facing issues.

- Serve as the primary operational relationship manager for assigned wholesale customers, partnering with buyers to align inventory levels, order flow, and service performance with Pfizer's supply and brand objectives.

- Research complex claims and work collaboratively with customers, deduction specialists, and the national account director to assist with the resolution of deductions.

**Basic Qualifications**

- Applicant must have a bachelor's degree with 0+ years of experience; OR a high school diploma (or equivalent) and 4+ years of relevant experience in customer service/account management.

- Demonstrates ability to translate inventory data and customer insights into supply and brand execution recommendations.

**Functional/Technical Skills**

- SAP Subject Matter Expert on Order Management is preferred.

- Familiarity with SAP BOBJ and ability to execute and customize reports.

- Excel user with experience using Excel functions.

- Demonstrates business acumen, seizes accountability, anticipates customer needs, leads change, and demonstrates innovative thinking and analytical skills.

**Other Job Details**

- The salary for this position ranges from $22.25 to $37.09 per hour.

- Position is hybrid and requires working 2-3 days a week from TN - Memphis GFS site.

- Comprehensive and generous benefits and programs to help colleagues lead healthy lives and support each of life's moments.

## Skills

### Required
- SAP
- Tableau
- Excel
- Business Objects

### Nice to have
- SAP Subject Matter Expert
- SAP BOBJ

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Source: [Apply at pfizer.wd1.myworkdayjobs.com](https://pfizer.wd1.myworkdayjobs.com/en-US/PfizerCareers/job/United-States---Tennessee---Memphis/Trade-account-specialist_4964255-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)