# Enterprise Account Manager

**Company**: DEPT®
**Location**: Mumbai, India
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/dept/jobs/5681531?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_31932d6f-083

## Description

As an Enterprise Account Manager, you will play a crucial role in fostering and expanding relationships with enterprise-level clients.

You will be responsible for understanding the unique needs of each client, ensuring their satisfaction with our services, and identifying opportunities for upselling and cross-selling.

This position requires a strategic mindset, excellent communication skills, and a deep understanding of both our services and the clients' business objectives.

You’ll be responsible for:

- Client Relationship Management:

- Build and maintain strong, long-lasting relationships with enterprise-level clients.

- Understand clients' business goals and challenges to align our services with their needs.

- Act as the main point of contact and advocate for clients within the organization.

- Account Development:

- Ensure client retention and satisfaction through proactive communication and issue resolution.

- Identify opportunities for upselling and cross-selling additional services.

- Collaborate with internal teams to create customized solutions that address clients' evolving requirements.

- Strategic Planning:

- Develop account plans and strategies to achieve targets.

- Stay informed about industry trends, market conditions, and competitors to provide valuable insights to clients.

- Collaboration with Cross-Functional Teams:

- Work closely with sales, marketing, project management, development, support teams to deliver comprehensive solutions and support to clients.

- Communicate client feedback to internal teams for continuous improvement.

- Contract Negotiation and Renewals:

- Manage contract negotiations, renewals, and pricing discussions.

- Collaborate with legal and finance teams to ensure compliance with company policies and regulations.

- Reporting and Analysis:

- Track and report on key account metrics, account performance, and client satisfaction.

- Use data-driven insights to make informed decisions and identify areas for improvement.

- Customer Advocacy:

- Promote customer success stories and testimonials to showcase the value of our services.

- Act as a customer advocate within the company, ensuring that client feedback contributes to better development and improvement.

You’ll need to have:

- Bachelor’s degree in business, Marketing, or a related field.

- Proven experience as an Account Manager or in a similar client-facing role within the IT industry.

- Strong understanding of IT products, services, and solutions.

- Excellent communication, negotiation, and interpersonal skills.

- Ability to work collaboratively in a cross-functional team environment.

- Results-oriented with a focus on achieving account targets and customer satisfaction.

## Skills

### Required
- Account Management
- Client Relationship Management
- Strategic Planning
- Communication
- Negotiation
- Interpersonal Skills
- Data Analysis
- IT Industry Knowledge

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/dept/jobs/5681531?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)