# Customer Success Manager

**Company**: Samsara
**Location**: Remote - US
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $72,887.50-$98,000
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/samsara/jobs/8226209?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_31827266-d8c

## Description

We are seeking a Customer Success Manager to join our Scaled Customer Success team. As a Customer Success Manager, you will work closely with top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner.

Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Finance, Renewals, Sales Engineering, Customer Education, and Product, enabling you to experience multiple aspects of a hyper-growth company from within.

This position will take on a more technical approach to account management than a typical CSM. A successful candidate will be able to learn, understand, and convey the value of Samsara's most complex products and features to our largest Mid-Market customers.

Responsibilities:

- Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.

- Deeply understand the Samsara platform's capabilities and explain them to businesses of all types.

- Demonstrate a willingness to learn, investigate, diagnose, and resolve technical issues for customers.

- Drive business transformation by leading strategic customer engagements to deeply understand current operations and business goals.

- Orchestrate product consultation workshops and value check-ins for our most complex partnerships.

- Influence internal roadmaps across Product, Finance, and Support to drive mission-critical customer initiatives.

- Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products.

- Champion, role model, and embed Samsara's cultural principles.

Requirements:

- 3-5+ years of experience in a technical customer success, account management, sales, sales engineering, or strategic consulting role.

- Enterprise SaaS experience preferred.

- Strong priority management and high emotional intelligence.

- Experience supporting or working with technical products.

- Solutions-oriented with strong problem-solving skills.

- Proven track record of building trust and communicating effectively with internal and external stakeholders.

Preferred qualifications:

- Strong bias for action, ability to think big, with insistence on high standards.

- Experience serving and supporting large-scale business solutions at Fortune 500 companies.

- Thrives in an unstructured, fast-paced, and change-heavy environment.

- AI First: Experience using AI tooling to drive efficiency and outcomes.

- Technical Proficiency: Experience with APIs and integrations.

- Knowledge Sharer: Experience with technical enablement and knowledge sharing across teams.

- Adept in Big Data: Familiarity with tools like Databricks and PowerBI.

- Industry Knowledge: Experience with Routing, Navigation, Commercial Trucking Fleets, and Logistics.

Compensation:

- Annual OTE Salary: $72,887.50-$98,000 USD

## Skills

### Required
- Technical Customer Success
- Account Management
- Sales
- Sales Engineering
- Strategic Consulting

### Nice to have
- AI tooling
- APIs and integrations
- Technical enablement
- Big Data
- Databricks
- PowerBI
- Routing
- Navigation
- Commercial Trucking Fleets
- Logistics

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/samsara/jobs/8226209?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)