# Care Management Associate

**Company**: CVS Health
**Location**: CT, CT
**Work arrangement**: remote
**Job type**: full-time
**Salary**: $18.50 - $38.82
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/CT---Work-from-home/Care-Management-Associate_R1081694?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/care-management-associate-3164350f-bd4/

## Description

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

As a Care Management Associate, you will support comprehensive coordination of medical services, including Care Team intake, screening and implementation of care plans to promote effective utilisation of healthcare services.

Responsibilities:

- Initial review and triage of Care Team tasks

- Identify principal reason for admission, facility, and member product to correctly apply intervention assessment tools

- Screen patients using targeted intervention business rules and processes to identify needed medical services

- Make appropriate referrals to medical services staff and coordinate required services

- Monitor non-targeted cases for entry of appropriate discharge date and disposition

- Identify and refer outlier cases to clinical staff

- Utilise Med Compass and other Aetna systems to build, research and enter member information

- Support development and implementation of care plans

- Coordinate and arrange for healthcare service delivery under the direction of a nurse or medical director

Requirements:

- 2-4 years of experience in the healthcare field, medical/health setting, medical billing, and coding

- Experience in a call centre or customer service environment

- Ability to work independently and competently

- Strong written and oral communication skills

- Technical proficiency with Microsoft Office 365 applications and clinical platforms

Preferred Qualifications:

- Researching information and assisting in solving problems

- Adherence to Compliance with PM Policies and Regulatory Standards

- Maintained accurate and complete documentation of required information

Education:

- High School Diploma or G.E.D.

Work from Home Requirements:

- Direct/hardwired internet connection to a modem/router

- Quiet, secure and private designated home virtual work location

- Commitment to obtaining required internet speeds and adhering to all Work From Home requirements

Technical and Logistical Requirements:

- Device & System Navigation: Comfortable setting up and using multiple monitors and navigating multiple applications

- Communication Tools: Ability to communicate on digital channels

- Collaboration & Scheduling: Experience with Microsoft Office 365 applications

- Systems Access & Security: Ability to log in to secure systems and manage strong passwords

- Troubleshooting & Support: Ability to resolve common technical issues independently

Anticipated Weekly Hours: 40 Time Type: Full-time Pay Range: $18.50 - $38.82

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## Skills

### Required
- Microsoft Office 365
- clinical platforms
- healthcare
- customer service

### Nice to have
- research
- problem-solving
- compliance
- documentation

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Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/CT---Work-from-home/Care-Management-Associate_R1081694?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)