# Financial Systems Administrator (12 Month FTC)

**Company**: Pinsent Masons
**Location**: Birmingham
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Finance
**Industry**: Legal

**Apply**: https://ehpy.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/3717?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_31626581-bf1

## Description

Join Pinsent Masons as a Financial Systems Administrator, providing first-line support for colleagues using financial systems and related applications. You will be a key point of contact for users, helping to investigate and resolve incidents and service requests, and escalating issues where appropriate.

**Responsibilities:**

- Act as a primary point of contact for the Financial Systems team by phone, email, portal and in person.

- Provide first-line support across practice management, accounts payable and billing, accounts receivable, timekeeping and reporting systems, including Aderant Expert, iTimekeep, Emburse, SQL Server Reporting Services (SSRS), Smartplan, Power BI and Tableau.

- Monitor requests assigned through Halo, respond within agreed service levels, investigate issues and resolve or escalate them through the IT service desk and second-line teams.

- Maintain finance-system access and static data, including information supplied to third parties, while supporting joiners, changes, leavers and absences.

- Support the maintenance of lawyer targets, rates and headcount data, and assist with trainee seat moves when required.

- Create and maintain system and training documentation, and contribute to process improvements that automate resolutions or reduce support demand.

**Requirements:**

- Experience in a customer-focused environment, with strong administration and customer service capability.

- Experience of day-to-day administration or co-ordination within a team, with effective planning, organisation and time management skills.

- Clear written and verbal communication skills, with confidence supporting and liaising with colleagues at all operational levels.

- Good IT literacy and working knowledge of Microsoft Outlook, Excel and Word, together with strong numeracy and attention to detail.

- Experience creating, maintaining and improving process notes, user guides or technical documentation.

- Ideally, experience of Halo Service Desk or a similar IT service management platform, financial systems, data and reporting, or the legal sector.

**Benefits:**

- 25 days holiday

- Bonus Scheme

- Pension Scheme

- Electric car scheme

- Enhanced Family Leave policies

- Private Medical Insurance

- Health, lifestyle and wellbeing benefits

## Skills

### Required
- administration
- customer service
- Microsoft Outlook
- Excel
- Word
- numeracy
- attention to detail
- documentation

### Nice to have
- Halo Service Desk
- financial systems
- data and reporting
- legal sector

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Source: [Apply at ehpy.fa.em5.oraclecloud.com](https://ehpy.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/3717?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)