# IT Principal Support Specialist

**Company**: CVS Health
**Location**: Smithfield, RI
**Work arrangement**: hybrid
**Job type**: full-time
**Salary**: $21.10 - $44.99
**Category**: IT
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/RI---Smithfield/IT-Principle-Support-Specialist_R1040524-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/it-principal-support-specialist-3159cd72-b8b/

## Description

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

The IT Principal Support Specialist is responsible for providing advanced (Level 2) technical support for store technology and communications systems.

**Key Responsibilities**

- Provide Level 2 technical support for store systems and technology issues.

- Support the Store Systems Help Desk, Field Technical Services, and POS/RX Application Development teams in troubleshooting and resolving complex technical problems.

- Investigate and resolve store hardware and connectivity issues involving communication between corporate and store infrastructure.

- Proactively monitor store systems and network performance utilizing the Orion monitoring platform and automated alerts.

- Identify potential issues that may impact project timelines, installations, or system performance and implement appropriate resolutions.

- Coordinate vendor repairs for telecommunications circuits and equipment, ensuring issues are tracked through resolution.

- Program, maintain, and troubleshoot telephone systems, including diagnostics, equipment installation, and vendor coordination.

- Effectively manage multiple projects and priorities while delivering timely resolutions.

- Utilize critical thinking and problem-solving skills to diagnose and resolve technical issues in a fast-paced environment.

**Schedule**

- Second Shift: 2:30 PM - 11:00 PM EST

- Weekend coverage required.

- Must be willing to train onsite in Smithfield, RI.

- Following training, the position will transition to a hybrid schedule with 2 days per week in the office.

**Required Qualifications**

- 1+ year of experience in a technical support or IT support role.

- Strong troubleshooting and problem-solving skills.

- Excellent verbal and written communication skills.

- Ability to manage multiple tasks and priorities in a dynamic environment.

**Preferred Qualifications**

- Knowledge of Point-of-Sale (POS) systems.

- Experience with telephone systems, including Vertical systems.

- Knowledge of 4G and broadband configuration and troubleshooting.

- Understanding of store technology infrastructure, including routers, switches, Wi-Fi, servers, and workstations.

- Willingness to participate in a 24/7 on-call rotation schedule.

- Technical certifications such as A+ or CCNA.

- Technical degree or related education.

- Previous technical support or IT operations experience.

**Benefits**

- Medical, dental, and vision coverage

- Paid time off

- Retirement savings options

- Wellness programs

- Other resources, based on eligibility

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## Skills

### Required
- technical support
- problem-solving
- communication

### Nice to have
- Point-of-Sale (POS) systems
- telephone systems
- broadband configuration
- store technology infrastructure

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Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/RI---Smithfield/IT-Principle-Support-Specialist_R1040524-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)