# Engagement Manager, Public Sector (Miami, FL)

**Company**: Scale AI
**Location**: Miami, FL
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $138,400-$208,000 USD
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q112629176

**Apply**: https://job-boards.greenhouse.io/scaleai/jobs/4742967005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_313b44e0-e96

## Description

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions.

We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter. We’re hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows for a national security customer.

As an EM on our public sector delivery team, you will own or support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, customer relationship building, technical fluency, and contract awareness , and who thrives in fast-moving, ambiguous, and mission-driven environments.

Responsibilities:

- Manage customer relationships from the executive to the end user

- Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine

- Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives

- Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success

- Oversee onboarding and successful implementation of customer accounts

Must-haves:

- An active TS/SCI clearance

- 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions

- A track record of structured, analytics-driven problem solving

- Excellent verbal and written communication skills

- Willingness to be onsite with the customer in the Omaha area 4 days per week and able to travel at least 25% of the time (as needed)

Benefits:

- Comprehensive health, dental and vision coverage

- Retirement benefits

- A learning and development stipend

- Generous PTO

- Commuter stipend (may be eligible)

Compensation package for this role in Tampa, FL: $138,400-$208,000 USD

## Skills

### Required
- stakeholder management
- customer-facing
- analytics-driven problem solving
- verbal and written communication
- TS/SCI clearance

### Nice to have
- Python
- SQL
- technical degree in computer science, engineering, or related field
- domain expertise in a relevant field

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/scaleai/jobs/4742967005?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)