# (English C1) Technical Support Consultant (4-Month Cooperation, fully remote)

**Company**: SupportYourApp
**Location**: Cape Town, Western Cape
**Work arrangement**: remote
**Job type**: Contract
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://apply.workable.com/j/529D2C0498?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_31213590-e03

## Description

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.

Join our community as a Technical Support Consultant on a short-term basis, with the potential to continue into a long-term collaboration.

**Responsibilities:**

- Provide technical support via email and chat in a professional and efficient manner

- Troubleshoot product issues and guide customers through solutions step-by-step

- Identify whether an issue is related to the bulb, app, connectivity, setup, or user configuration

- Ask the right questions to understand and diagnose the problem

- Follow troubleshooting procedures while also using good judgment when the situation isn't covered by a standard process

- Document customer interactions and troubleshooting steps clearly

- Escalate complex or unresolved technical issues when necessary

- Provide a positive, patient, and professional customer experience

- Manage multiple conversations efficiently while maintaining accuracy and quality.

**Requirements:**

- Excellent English communication skills (at least C1 for both spoken and written)

- At least 1 year of experience in technical customer support role

- Previous video support experience would be a plus

- Tech-savvy mindset

- Strong troubleshooting and problem-solving skills, with the ability to investigate issues and find effective solutions

- Critical thinking and strong common sense, with a practical and analytical approach to resolving customer issues

- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

**Benefits:**

- Flexible schedule

- Opportunity to cooperate fully remotely

- Inclusive international environment

- Compensation in USD

- Balance between project workload and personal time

- Responsive leadership interested in your development

- Greenhouse conditions for self-development

- A culture built on trust, with no time-tracking requirements.

## Skills

### Required
- Technical Support
- Troubleshooting
- Problem-solving
- Communication
- Analytical thinking

### Nice to have
- Video support experience

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/529D2C0498?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)