# Receptionist

**Company**: Blue Care
**Location**: Hong Kong, HK
**Job type**: full-time
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://aia.wd3.myworkdayjobs.com/en-US/External/job/Hong-Kong-HK-AIA-Blue-Care/Health-Care-Assistant_JR-68926?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_3119d767-eee

## Description

We're seeking a Receptionist to join our team at Blue Care, contributing to delivering customer outcomes that are reliable, thoughtful, and create meaningful impact. You'll be responsible for quality care to patients in a clinic or outpatient facility and assistance to physicians during examinations and treatments.

Key Responsibilities:

- Greet patients and visitors warmly and professionally.

- Answer phone calls, schedule appointments, and manage patient inquiries.

- Maintain an organized and efficient reception area.

- Handle emails from external bookings.

- Collect and verify patient information and insurance details.

- Process patient check-ins and check-outs accurately.

- Assist with billing and payment processing as needed.

- Manage medical records and ensure confidentiality.

- Coordinate with medical staff to ensure smooth patient flow.

- Handle administrative tasks such as filing, faxing, and data entry, and tasks assigned by the Clinic Manager.

- Maintain inventory of office supplies and order as necessary.

- Assist in drug dispensing under the supervision of licensed medical staff, ensuring accuracy and compliance with regulations.

- Address patient complaints and concerns with empathy and professionalism.

Qualifications:

- Secondary/High school diploma or equivalent; additional education or certification in healthcare administration is a plus.

- Previous experience in a medical office or customer service role preferred.

- Excellent communication and interpersonal skills.

- Proficient in using office equipment and software (e.g., MS Office, Clinic Solution).

- Strong organizational skills and attention to detail.

- Ability to multitask and work in a fast-paced environment.

- Knowledge of medical terminology and insurance processes is an advantage.

- Cantonese speaker

## Skills

### Required
- MS Office
- Clinic Solution
- communication
- interpersonal skills
- organizational skills
- medical terminology
- insurance processes
- Cantonese

### Nice to have
- healthcare administration
- medical office experience
- customer service experience

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Source: [Apply at aia.wd3.myworkdayjobs.com](https://aia.wd3.myworkdayjobs.com/en-US/External/job/Hong-Kong-HK-AIA-Blue-Care/Health-Care-Assistant_JR-68926?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)