# Account Manager 2 (AM2) - Small Business

**Company**: PayPal
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/Brandenburg-Germany-Virtual/Account-Representative--Small---Medium-Business_R0137536-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_31163978-efb

## Description

As an Account Manager 2 (AM2) at PayPal, you will own the end-to-end commercial relationship for around 200 small and medium-sized business (SMB) merchants. Your goal will be to protect existing transaction margins and drive growth through consistent, systematic servicing, retention, and selling.

**Key Responsibilities:**

- Engage and collaborate with the immediate team to contribute to solutions and suggest efficiencies.

- Acquire, manage, and expand relationships with SMB merchants.

- Prioritize work and ensure task completion guided by policies and procedures.

- Be the single point of contact for your merchants, owning commercial outcomes end-to-end.

- Use AI-powered tools to spot growth, cross-sell, and risk opportunities across your book.

- Keep pipeline, forecast, and portfolio health reporting accurate, and share effective practices with fellow AM2 colleagues.

- Coordinate internal teams to resolve merchant needs, and decide the right action when standard processes aren't enough.

**Requirements:**

- 3+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience.

- Professional fluency in German, with the ability to communicate effectively with merchants and business stakeholders.

**Nice to Have:**

- Customer-facing, account-servicing, or relationship-management experience.

**What We Offer:**

- Comprehensive, choice-based programs to support all aspects of personal wellbeing.

- Generous paid time off.

- Healthcare coverage for you and your family.

- Resources to create financial security and support your mental health.

- A balanced hybrid work model offering 3 days in the office and 2 days at your choice of either the PayPal office or your home workspace.

## Skills

### Required
- German
- Sales
- Customer Service
- Relationship Management
- AI-powered tools

### Nice to have
- Customer-facing experience
- Account-servicing experience
- Relationship-management experience

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Source: [Apply at paypal.wd1.myworkdayjobs.com](https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/Brandenburg-Germany-Virtual/Account-Representative--Small---Medium-Business_R0137536-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)