# Zone Post-Sales Manager

**Company**: Ford
**Location**: Valencia, Carabobo
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Automotive

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/70577?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_310e397b-56a

## Description

We are seeking a Zone Post-Sales Manager to join our team in Valencia, Carabobo, Venezuela. This is a hybrid role that requires a strong leader to manage post-sales operations and drive business growth.

Responsibilities:

- Manage customer satisfaction indicators (NPS) and first-time repair quality (FIRFT)

- Drive digital transformation initiatives, such as online scheduling, pickup and delivery, and mobile services

- Handle critical cases (CRO) and provide operational consulting to improve capacity and productivity

- Ensure compliance with quality standards and audit certifications

- Develop commercial strategies to increase parts sales and customer retention through data analysis

- Conduct field visits to provide consulting services to dealerships

- Train and develop talent within dealerships

Qualifications:

- 2-5 years of experience in a related field

- Preferably an Engineering degree (industrial, mechanical, mechatronics, systems, or related)

- Technical skills:

- Data analytics

- Database management

- Data visualisation tools (Power BI, Tableau, etc.)

- Conflict resolution

- Behavioural profile:

- Disruptive mindset with ability to challenge and improve processes

- High adaptability to change

- Strong social skills with ability to interact with dealership owners

- Persuasive and influential with a focus on achieving commercial goals

- Agile and results-oriented

## Skills

### Required
- Data analytics
- Database management
- Data visualisation
- Conflict resolution
- Operational management

### Nice to have
- Power BI
- Tableau
- Digital transformation
- Commercial strategy

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Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/70577?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)