# Customer Account Specialist (Mandarin Speaking)

**Company**: Hewlett Packard Enterprise
**Location**: Kuala Lumpur, Selangor
**Work arrangement**: hybrid
**Experience**: entry
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Kuala-Lumpur-Selangor-Malaysia/Customer-Account-Specialist--Mandarin-Speaking-_1211867-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_30f4dc7e-8b5

## Description

Kick-start your career with confidence as a Customer Account Specialist at Hewlett Packard Enterprise. You will work on average 2 days per week from an HPE office in Kuala Lumpur, Selangor, Malaysia.

As a Customer Account Specialist, you will receive structured training, practical exposure, and support to grow with confidence in a customer-facing role. Your main goal will be to create a positive and professional customer experience in every interaction, build strong working relationships with customers and internal stakeholders, and develop practical exposure to collections and delinquency management.

Key responsibilities include:

- Gaining hands-on experience in customer payment processes and learning how to work with key customer contacts

- Supporting the management of healthy accounts receivable balances for assigned customers

- Building attention to detail by accurately recording customer interactions and account activities in the system

- Developing practical exposure to collections and delinquency management while helping the team achieve AR targets

- Participating in AR review meetings and month-end forecasting activities to understand how finance operations work in practice

- Learning to process payment allocations accurately in line with company policies and standards

- Working closely with team members and managers in a supportive environment to resolve customer and account issues

- Sharing ideas and contributing to customer-focused projects and continuous improvement initiatives

You will gain:

- Hands-on training, practical mentorship, and real-world business exposure from day one

- The opportunity to build a strong foundation in finance, accounting, and customer operations

- Development of valuable workplace skills including communication, collaboration, negotiation, and problem-solving

- A great starting point for long-term career growth and future progression opportunities

Requirements:

- Good written and spoken English communication skills

- Good written and spoken Chinese communication skills (mandatory)

- A positive attitude and a willingness to learn, grow, and take on new challenges

- Basic knowledge of finance or accounting principles will be helpful

- Proficiency in Excel would be an added advantage

## Skills

### Required
- English
- Chinese
- Excel
- finance
- accounting
- Mandarin

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Kuala-Lumpur-Selangor-Malaysia/Customer-Account-Specialist--Mandarin-Speaking-_1211867-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)