# Senior Systems Engineer - Executive Support

**Company**: Electronic Arts
**Location**: Redwood City, California
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology
**Ticker**: EA
**Wikidata**: https://www.wikidata.org/wiki/Q173941

**Apply**: https://jobs.ea.com/es_ES/careers/JobDetail/Senior-Executive-IT-Support-Specialist-II/214813?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_30ed70b2-566

## Description

Electronic Arts creates incredible entertainment experiences that inspire players and fans worldwide. Here, everyone is part of the story, part of a community that connects people globally. You'll join Electronic Arts (EA), where you'll help inspire the world to play by delivering white-glove technology support to our Executive Leadership. You'll report to the IT Support Manager and partner with them to shape the future of executive support, combining technical expertise with a proactive service mindset.

At EA, you'll work in a culture that values creativity, inclusivity, and innovation, supporting leaders who drive iconic franchises and new projects. You'll be a key driver in modernizing our support model, proactively building smarter, more resilient systems and leveraging automation to enhance the executive experience. We're looking for you to help us improve our service model through automation and AI, ensuring our executives stay focused on what matters most.

**Responsibilities:**

- Engineer automated solutions using Python or PowerShell, improving manual tasks and orchestrating workflows across platforms like Power Automate, MuleSoft, SnapLogic, and Workato.

- Deploy AI-augmented operations and integrate RESTful APIs to unify data flows between environments such as Jamf, Intune, ServiceNow, Slack, and Teams, applying Agentic AI for knowledge base automation and predictive support.

- Deliver responsive IT support for executives by troubleshooting devices, software, and enterprise platforms (Windows, macOS, iOS/Android, Microsoft 365, Zoom, Slack, Google Workspace, Intune, Jamf, SCCM), communicating solutions to technical and non-technical audiences.

- Prepare and support technology for executive meetings and high-visibility events, ensuring systems are tested, reliable, and ready for live execution, while maintaining end-to-end ownership of service recovery and process improvement.

- Thrive as a collaborative partner, working across global teams to troubleshoot complex technical challenges and ensure our leaders have a seamless, top-tier technology experience every day.

- Actively collaborate with cross-functional teams to modernize systems, share best practices, and drive continuous improvement in executive support.

- Maintain confidentiality and handle sensitive information with discretion while supporting executive leadership.

- Provide remote and on-site support, ensuring seamless technology experiences for executives regardless of location.

**Required Qualifications:**

- 5+ years of experience providing IT support for executives, VIP users, or high-touch environments.

- Experience engineering automated solutions with Python or PowerShell and using platforms such as Power Automate, MuleSoft, SnapLogic, or Workato.

- Experience deploying AI-augmented operations and integrating RESTful APIs between enterprise environments.

- Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.

**Benefits:**

- Competitive salary

- Comprehensive benefits package, including medical insurance, mental wellbeing support, pension plan, paid time off, family leave, free games, and more

- Flexible working arrangements

- Opportunities for growth and professional development

## Skills

### Required
- Python
- PowerShell
- Power Automate
- MuleSoft
- SnapLogic
- Workato
- RESTful APIs
- Agentic AI
- Jamf
- Intune
- ServiceNow
- Slack
- Teams
- Windows
- macOS
- iOS
- Android
- Microsoft 365
- Zoom
- Google Workspace
- SCCM

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Source: [Apply at jobs.ea.com](https://jobs.ea.com/es_ES/careers/JobDetail/Senior-Executive-IT-Support-Specialist-II/214813?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)