# Enterprise Support Engineer

**Company**: LexisNexis Risk Solutions
**Location**: Remote - USA - Nationwide
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $65,100 - $108,500
**Category**: Engineering
**Industry**: Technology

**Apply**: https://relx.wd3.myworkdayjobs.com/en-US/RiskSolutions/job/Remote---USA---Nationwide/Enterprise-Support-Engineer_R119136-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_30eb0c0f-c36

## Description

The Enterprise Support Engineer provides advanced technical support and engineering-level investigation into complex customer-reported production issues. This role combines end-to-end support case ownership with deep troubleshooting across multiple layers.

Responsibilities:

- Own assigned customer support cases from intake through resolution

- Analyze application and container logs, platform events, configuration files, and system behavior

- Troubleshoot Kubernetes and OpenShift resources, including pods, deployments, and services

- Diagnose issues spanning Java web applications, REST APIs, databases, and customer integrations

- Distinguish among product defects, environmental issues, configuration errors, and integration failures using evidence-based root-cause analysis

- Collaborate with internal teams and customers to drive issue resolution and continuous service improvement

Requirements:

- Experience supporting enterprise web applications, preferably Java-based, in production

- Working knowledge of Linux or Unix and Windows environments, command-line diagnostics, and deployment configuration

- Understanding of client/server and web application concepts, including HTTP/HTTPS and REST APIs

- Hands-on experience with Kubernetes and/or OpenShift, containers, and cloud infrastructure

- Experience writing and debugging SQL and working with relational databases

- Familiarity with SSO, SAML, OAuth, LDAP, certificates, and identity-provider integrations

The U.S. National Base Pay Range is $65,100 - $108,500. Geographic differentials may apply in some locations.

Benefits: Country-specific benefits are available. Please click here to access benefits specific to your location.

## Skills

### Required
- Java
- Kubernetes
- OpenShift
- Linux
- Unix
- Windows
- SQL
- REST APIs
- OAuth
- LDAP
- SAML
- SSL/TLS

### Nice to have
- Bash
- PowerShell
- Python
- JavaScript
- JSON
- XML
- YAML
- CSV

---

Source: [Apply at relx.wd3.myworkdayjobs.com](https://relx.wd3.myworkdayjobs.com/en-US/RiskSolutions/job/Remote---USA---Nationwide/Enterprise-Support-Engineer_R119136-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)