# Customer Success Architect

**Company**: Mixpanel
**Location**: London, UK
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/mixpanel/jobs/7512001?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_30d79001-dc2

## Description

As a Customer Success Architect at Mixpanel, you will partner with customers throughout their journey to understand what drives value, from pre-sales proof of concepts to post-sales onboarding and implementation.

You will serve as a trusted technical advisor for prospects and customers, providing strategic consultation on data architecture, governance, instrumentation, and business outcomes.

Responsibilities:

- Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes

- Effectively communicate at most levels of the customer's organization to influence business outcomes via Mixpanel

- Own the customer's success with Mixpanel, documenting and delivering ROI throughout their journey

- Own onboarding and data health for assigned customers/projects

- Engage with customers' engineering, product management, and marketing teams to handle technical onboarding and optimize Mixpanel deployments

- Deliver technical services ranging from data architecture consultations to adoption and change management best practices

- Leverage modern data architecture expertise to create scalable data governance practices and data trust for customers

- Successfully execute on success outcomes whilst balancing project timelines, scope creep, and unanticipated issues

- Bridge the technical-business gap with customers, working with business stakeholders to define a strategic vision for Mixpanel

- Collaborate with technical and solutions partners on data optimization and onboarding projects

- Be a technical sponsor for internal engagements with Mixpanel product and engineering teams

Requirements:

- Experience consulting on defining and delivering ROI through new tool implementations

- Experience working with Director-level members of the customer organization

- Ability to communicate with stakeholders at most levels of an organization

- Demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management

- Excellent written, analytical, and communication skills

- Strong process and/or project delivery discipline

- Eager to learn new technologies and adapt to evolving customer needs

Bonus Points For:

- Experience in data querying, modeling, and transforming in at least one core tool

- Familiar with databases and cloud data warehouses

- Familiar with product analytics implementation methods

- Familiar with analytics best practices across business segments and verticals

- Fluency in additional languages

Benefits and Perks:

- Comprehensive Medical, Vision, and Dental Care

- Mental Wellness Benefit

- Generous Vacation Policy & Additional Company Holidays

- Enhanced Parental Leave

- Volunteer Time Off

## Skills

### Required
- data architecture
- governance
- instrumentation
- business outcomes
- communication
- project management

### Nice to have
- data querying
- modeling
- transforming
- databases
- cloud data warehouses
- product analytics implementation methods
- analytics best practices

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/mixpanel/jobs/7512001?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)