# Bellperson Supervisor

**Company**: AccorHotel
**Location**: Barcelona, CT
**Experience**: entry
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000160890949-bellperson-supervisor?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/bellperson-supervisor-309edbdf-5da/

## Description

We are seeking a Bellperson Supervisor to join the team at SLS Barcelona, a five-star urban resort. As a Bellperson Supervisor, you will oversee the daily operations of the Bellperson team, ensuring high standards of guest service and operational efficiency.

Responsibilities:

- Supervise, coordinate and support the daily activities of the Bellperson team

- Lead by example, ensuring all team members deliver professional, friendly and engaging service

- Oversee guest arrivals and departures, ensuring guests are warmly welcomed and assisted with their luggage

- Monitor the lobby and entrance areas to ensure an appropriate team presence

- Assign daily tasks and responsibilities to team members

- Ensure that incoming guests receive accurate and relevant information about hotel facilities

- Ensure the team is knowledgeable about guest room features and can provide clear information

- Oversee all Valet Parking operations

- Assist guests with general enquiries and requests

- Handle guest complaints and special requests professionally

- Promote hotel facilities, services, events and activities

- Ensure the team maintains up-to-date knowledge of the local community

- Monitor team performance and provide ongoing guidance and feedback

- Ensure compliance with hotel standards, operational procedures and health and safety regulations

- Coordinate with Front Office, Guest Experience, Housekeeping and other departments

- Monitor the cleanliness, organisation and presentation of all lobby, entrance, luggage storage and operational areas

- Report operational issues, guest feedback and relevant incidents to the Front Office Manager

Qualifications:

- Previous experience in an upscale or lifestyle brand hotel

- Prior experience in customer service

- Driving license B

- Fluent in Spanish and English

- Ability to multitask and work in a fast-paced environment

- Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality

What's in it for you...

- The opportunity to join an innovative, fast-growing, international group

- A competitive package and plenty of opportunity for development

- Excellent discounts across the entire Ennismore family of brands

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## Skills

### Required
- Spanish
- English
- customer service
- driving license B

### Nice to have
- previous experience in an upscale or lifestyle brand hotel

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000160890949-bellperson-supervisor?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)